Movate has been named as the Platinum Winner in the category, “IT Service Provider of the Year – 2024” by the TITAN Business Awards 2024.
Winners bring unique traits and value to the table. Let’s delve into some of the award-winning aspects that distinguish Movate.
Movate’s digital platforms, disruptive digital solutions, and insights-driven services approach have received wide customer recognition and from the global analyst fraternity. The proprietary AI-powered platforms include 1. Movate Edison, a transformation platform; 2. Directly OnDemand, a gig services platform; 3. Movate Contelli, an AIOps platform; and 4. Movate Athena, a GenAI platform.
With 12,000+ Movators across 20+ global locations and an ecosystem of 7,000+ gig tech experts across 60 countries speaking 100+ languages, the team drives business outcomes via a pragmatic and democratized innovation approach.
The team guarantees business outcomes for clients via a unique intersection of proprietary solutions, resilient operations, that employ these platforms powered by AI, NLP, analytics, and automation.
- Movate Edison: For a 150+ year-old clothing and accessories retailer, this platform increased basket size by 1.25X with improved CSAT values (by 11%) and customer loyalty.
- Movate Contelli: Helped 65+ brands migrate and optimize their workload in the cloud. For a global technology company, Movate supported 160K customer associates and 123K vendors and achieved 98% CSAT.
- Directly OnDemand: For a gaming client, the team resolved 1.8mn+ questions with a CSAT of 87%, ART of 1.2 mins with 1500+ gig experts.
- Movate Athena, a GenAI platform designed to drive business growth by improving efficiency, quality, and human experiences. It empowers enterprises to leverage the best of GenAI in a consumption/outcome-based model, ensuring guaranteed business results. For a leading American data storage company, the platform amplified CSAT scores by 10-15% and shifted 50% of voice interactions to digital, thereby yielding a 26% cost reduction in CX operations.
When it comes to driving digital transformation with the industry leaders, strategic alliances play a key role in driving value to clients. Movate’s innovative IT consulting and managed services, in collaboration with industry leaders across various domains, optimize costs, scalability, and revenue for clients. Collaboration includes those with the hyperscalers, ITSM, cloud modernization, geospatial engineering, CRM, digital engineering, cloud finOps, RPA, AIOps, security, multicloud storage, and intelligent automation. The team has a solid pool of certified engineers across technologies to help clients accelerate their digital journeys with agility, productivity, and efficiency.
Movate brings over 27 years of experience in IT consulting and managed services with deep expertise in product and platform businesses across different industry verticals.
Over the past 3 years, Movate witnessed strategic growth and expansion its footprint by launching new delivery centers in the Philippines, China, Colombia, Costa Rica, Mauritius, and India. The acquisition of Directly OnDemand and TSD Global has expanded operations globally to meet customers’ growing business demands.
The value that a service provider can bring to the table is often seen as a result of its decisive moves over the years. Here are some differentiating factors:
- Focus and investments incutting-edge digital capabilities that harness AI, NLP, analytics, and automation across the aforementioned proprietary platforms. These technologies drive next-gen customer engagements that prioritize customer-centricity, cost reduction, operational excellence, and business resilience.
- The innovation philosophy isn’t limited to technology but also extends to business models, which are vital for tangible business-value delivery in client engagements. Transformation of business models with innovative outcome-based engagement models and gain-sharing models help in redefining IT services from cost centers to profit centers and now to “experience centers.” Unlike traditional models, the team takes a proactive, skin-in-the-game approach that converts fixed costs into variable ones using gig models. This kind of transformation enables Movate to offer unique value, turning client operations into flexible, efficient structures that drive profitability.
- Tapping the power of the gig economy via Directly OnDemand, a gig expert services platform that solves clients’ talent challenges and offers the industry’s first blended traditional and gig services model. This model enables enterprises to tap into their existing pool of customers who have significant product knowledge and onboard them as gig peer experts for providing enterprise support to their fellow customers, thereby dwindling, or even eliminating the costs for training and upskilling.
The company is a digital transformation partner of choice for some of the world’s largest B2C and B2B brands. Movate stands as a trusted partner for IT Services and digital CX for top marque brands across business segments such as technology, telecom, gaming, media, retail, CPG, and automotive, to name a few. As a right-sized partner who supports like an extension of the client—Movate is small enough to care and large enough to scale.
The commitment to innovation and excellence solidifies Movate’s reputation in the industry. The force behind this recognition is an insightful leadership and a global team of Movators who are committed to excel in every facet of customer success, employee experiences, and IT operations.
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