Digital Customer Experience
Human-centered experiences powered by technology and ingenuity
Partner with the best to be a CX leader
Movate is a customer experience company that helps contact centers and customer service organizations deliver exceptional experiences by seamlessly blending human expertise with cutting-edge digital technology. We offer innovative solutions and engaging business models that empower our clients to elevate their customer interactions and drive business growth.
Being a human-centered, technology and experiences company, we focus on building empathetic customer-centric solutions that have made us the trusted partner of choice for the world’s top innovators across industries and large enterprises.
Accelerate. Innovate. Movate.
This reflects who we are at the core, what we stand for, live, and breathe every single day. This powers our brand and inspires every Movator to pursue excellence at work with speed and innovation.
Key offerings
High-value customers at your fingertips
Customer service & satisfaction
Boost your ROI and top the customer satisfaction charts with our data-driven, outcome-based services. Make the customer acquisition process seamless with the pioneer in digital customer experience companies. Achieve high-level personalization with a unified customer service platform that connects multiple channels like video, chat, email, and others. That means flawless customer and associate experiences. Explore more ways to drive CSAT.
Key offerings
Delight your customers with Movate OnDemand
Gig peer experts for consumers
Supercharge your CX with Movate Ondemand’s gig customer experience ecosystem. We help you deliver agile, game-changing support to customers across the world and anywhere in the lifecycle. Tap the expertise and flexibility of a global talent pool, slash costs, delight customers, and more. Exceptional support starts with us. Connect today.
Key offerings
Empowering customers with intuitive tech support
Empowering customers with intuitive tech support
Anticipating and understanding customer needs intuitively and intelligently is the hallmark of quality tech support. Our AI-enabled, automated solutions come with deep analytics and insights for proactive, meaningful engagements. We have some of the most experienced technical support associates in our team. We proudly call many of the top-class global technology brands our satisfied customers. Are you next?
Key offerings
Transform from a cost center to a profit center
Revenue generation
Accelerate your business outcomes and transform support into a profit center with our premium tech support services. Our revenue generation services offer the utmost flexibility for personalization and come complete with automation tools, omni-channel communication capabilities, and analytics to scale with ease and drive customer acquisition. Evolve into an efficient, mature revenue-generation hub with us.
Key offerings
Become a growth engine with strong customer retention
Customer retention
The post-covid consumer is cautious and selective. And expectations for customer service are high. Our account management and retention services team ensures that you consistently demonstrate value with predictive engagement. We perceive customer goals and nurture strong relationships with thoughtfulness and empathy for higher customer retention. Wow your customers and drive long-term loyalty with us.
Key offerings
Future-proof your CX ecosystem with end-to-end transformation
CX transformation as a service
Our CX transformation “as-a-service” model combines CX strategy with technological innovation, intelligent automation, and experienced customer service professionals. It’s an end-to-end, cost-effective solution that helps you scale, build relationships, and create channel-less experiences. As your CX transformation partner, we help you with digital and cultural transformation, and we future-proof your CX.
Driving Impact
- Global CX services re-design and tech-enabled delivery
- Homogenous next-gen global technology ecosystem powered by cloud-based CX
- Shift-left strategy with automation and analytics to understand and improve customer journeys
- Managed services model to manage end-to-end CX operations
- Outcome-based engagement based on number of active customers per month
- Analytical modeling and churn predictions for proactive support to sales
- Enable customer service teams with technology to drive smooth channel-less experiences
- Associate personas created based on skills, personality type, and past performance
- Real-time routing to best associate based on AI profiles with service personalization
Awards & recognitions
100+ international awards and 300+ analyst recognitions
May 31, 2024
Movate wins Gold Globee in the category Disruptive Service Innovation at the 4th Annual 2024 Globee Awards for Disruptors
May 16, 2024
Movate named Platinum Winner in the category ‘IT Service Provider of the Year – 2024’ by TITAN Business Awards
April 16, 2024
Movate wins Gold Stevie for the Customer Service Outsourcing Provider of the Year 2024 at the 18th annual Stevie Awards for Sales & Customer Service
April 15, 2024
Movate recognized for CSR efforts in the ‘ESG’ category at the 8th edition of the Workplace Excellence Awards by iNFHRA
April 15, 2024
Movate recognized for ‘Excellence in Encouraging Employees to Return to Office’ at the 8th edition of the Workplace Excellence Awards by iNFHRA
December 13, 2023
Movate wins the Inc. Best in Business Awards 2023 in the AI & Data category
Resource Center
Read about the latest industry trends, technology breakthroughs, views of thought leaders and our perspectives to improve your business outcomes.
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