Posted Date : 02nd Jun, 2024
Job Category :
Chennai, India
Posted 2 months ago
Job title: Trainer
Designation: Specialist
Work Location: Chennai
Experience: 5-7 years
Education Qualification: Any Graduation Degree
No of openings: 5+ Openings
Summary:
- We’re looking for a Trainer who is passionate about teaching others and helping them to succeed.
- The ideal candidate will have experience working in a call center environment and be able to effectively train others on the various systems and processes used.
- If you have a strong desire to help others learn and grow, then we want to hear from you!
Trainer Duties:
- Provide training and instruction to customer service representatives to ensure successful performance of job duties
- Develop online and in-person course curriculum for all job functions.
- Provide feedback to managers on the performance of staff members.
- Train new employees or retrain experienced staff members.
- Maintain a training program schedule and calendar.
- Provide training to new and additional locations as needed.
- Obtain or participate in continuing education to enhance technical knowledge
- Develop and implement new training programs as needed.
Responsibilities:
- Provide accurate and timely training and support to new staff to ensure successful implementation of key call center processes and policies
- Coordinate with senior-level call center members to ensure proper usage of consumables and schedule staffing according to call volume
- Update and maintain material inventory
- Perform other duties as required by supervisor
Required Skills & Desired Skills
- Any Degree (Graduation mandatory)
- 1+ years’ call centre training experience
- Ability to train all levels of customer service representative.
- Strong interpersonal, communication, and presentation skills.
- Ability to train with presentations, videos, and hands-on exercise
| Job Level | Senior Level |