Posted Date : 01st Jun, 2024
Job Category :
Hyderabad
Posted 2 months ago
Job title: L2 Sr. Technical Support – Java/Python
Work Location: Hyderabad
Experience: 6-9 Years
Education Qualification: Any Degree
No of openings: 6-7
Roles and Responsibilities:
- Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
- Coordinate and work with client Engineering team / Tool owners.
- Ability to perform project planning and scheduling, manage tasks and coordinate project resources to meet objectives and timelines
- Ability to work with business and technology subject matter experts to assess requirements, define scope, create estimates, and produce project charters
- Good understanding of SDLC and agile methodologies is a pre-requisite
- Define strategies to provide world class support to end-users’ queries
- Logical thinking and problem-solving skills along with an ability to collaborate
- Act as the point of contact for escalations and handle them as per the escalation procedures documented
- Take responsibility to coach, train and help team members to meet the skills required to do the job
- Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
- Participation in ad-hoc and recurring meetings
- Should be able to manage a team and handle cross functional communications
- Shifts: 24*5 (Rotational Monthly)
Required Skills:
- Graduate and above in any field
- 6+ years of experience in application development framework and DevOps
- Good interpersonal, communication (English – verbal and written) and presentation skills
- Able to analyze the data, make data-driven decisions and should have an eye for detail
- Proficiency in the below tools will be preferred
- Expert in one or more programming languages such as Java, J2EE, Spring, etc.
- Proficiency with Java, Java Beans, Java Servlets, and JavaScript.
- Sound knowledge of Linux and Shell scripting
- Sound knowledge in DevOps tools such as Jenkins, Kubernetes, Docker/Ansible and CI / CD deployment
- Knowledge on Code repository such as Git and Github
- Knowledge on Code release management tools
- Cloud Applications (with Single Sign-On)
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| Job Level | 5 – 8 Years |