Careers at Movate – Colombia
We’re hiring in Colombia
Colombia, the rapidly-growing economy in Latin America, is drawing high interest from top tech companies in search of skilled talent. Being the most prominent US business partner, this nation takes the top spot among the top digital countries globally. Colombia takes the top position in the overall global services location index rankings. The ease of doing business and high population literacy indicate why global technology corporations focus on this part of LATAM. Many government-backed programs have spurred the rise of the digital content and IT industry. A robust cost-to-talent value proposition for the fleshing-out technology services supports these government initiatives. Colombia’s maturing IT ecosystem and infrastructure have evinced acute interest as a viable nearshore option to the Americas by ensuring quick communication and collaboration.
Movate in Barranquilla
Barranquilla, the capital district of Atlántico Department, stands tall as a disruptor city. The city’s English-speaking demography, cultural affiliation to the US, and stable communications infrastructure contribute to its urban awakening. Key attributes driving the shift to this metropolis are its skilled talent community, cybersecurity investments, developing economy, vocational programs, the economy of operations, and its rise as LATAM’s tech center. As Movate endeavors to be the most sought-after employer in the region, the company stands today as the fastest-growing and most-awarded employer offering rewarding career paths.
Barranquilla, the capital district of Atlántico Department, stands tall as a disruptor city. The city’s English-speaking demography, cultural affiliation to the US, and stable communications infrastructure contribute to its urban awakening. Key attributes driving the shift to this metropolis are its skilled talent community, cybersecurity investments, developing economy, vocational programs, the economy of operations, and its rise as LATAM’s tech center. As Movate endeavors to be the most sought-after employer in the region, the company stands today as the fastest-growing and most-awarded employer offering rewarding career paths.
The culture code
Movate was recognized for the “Best Global Culture – 2023” by Comparably; Comparably hailed Movate as the “Best Company for Diversity” and the “Best Company for Women” in 2022.
Look beyond the Americanized feel and Spanish vibes. Movate in Costa Rica combines niche interests, individualistic passions, and multiple identities. Be a part of the next-gen team where digital natives voice their ideas. This is the place for your boldness, optimism, creativity, and passion to unfold. Champion your creative expression and create a future of your own.
Discover an array of career opportunities that can propel your tech career forward.
Position Title: Technical Support Representatives
Number of Openings: 100+ positions
Location: Chennai, India
Working Hours: US Shift timings (Rotational night shifts)
Experience: 6 months – 8yrs
Roles and Responsibilities:
- Handle Level 1 support (Calls, Emails & Chat) from International customers which includes Technical Support, Customer Support and Product Queries.
- Technical Support includes queries related to consumer products and resolving the issues related to these devices.
- Customer Support includes queries related to warranty and RMA Status.
- These voice calls should be handled with a service level of above 80% and 100% for email cases, respectively as defined in the Standard Operating Procedure.
- Any call or email that requires next level attention or assistance should be escalated appropriately to the SME via CRM.
Key Competencies:
- Strength in communication, teamwork, processes, and customer orientated
Required Skills:
- Basics on Windows OS (internet/ BSOD/peripherals setup/practicality on system drivers/ understanding of 3rd party application issues/common errors)
- Added advantage if familiar with Mac, Linux, and Virtualization concepts (VMware/virtual box)
- Logical thinking and problem-solving skills; Practical approach to troubleshooting and understanding a reported issue.
- Excellent Verbal & Written Communication skills
- Flexible to work Night shifts.
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| Job Level | Fresher / Entry Level |
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Recruitment fraud alert
The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.
Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate. As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:
- We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
- We never request money for any purpose before, during, or after the hiring process.
- The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.
Stay safe and stay vigilant.
Employment Verification
For employment verification inquiries, kindly reach out to our dedicated team at employment.verification@movate.com. We’ll assist you in confirming relevant employment details at the earliest.
