Careers at Movate – Costa Rica
We’re Hiring in Costa Rica
Costa Rica in Central America is the chief exporter of premium-value technology services in the LATAM region. The nation’s IT service exports account for most of the overall GDP. Over the years, Costa Rica has developed from offering transactional services to high-value services as a strategic outsourcing alternative. The nation has transformed into a competitive and mature location for complex business services in the technology industry.
A bevy of government initiatives by leaders in the IT industry is spawning a digital revolution and inspiring women to embrace careers in the STEM fields. Today’s landscape witnesses an acceleration toward digital transformation by enforcing strict policies across cybersecurity, data privacy, and digital commerce.
The start-up revolution, digital innovation, rise of unicorns, and co-working locations offer the perfect ecosystem for gig workers and enterprises to grow. The overlapping central time zone with nearshore nations encourages strategic partnerships and real-time collaborations between clients, partners, and service providers. An open and welcoming government, stable political situation, talented workforce, high literacy ratio, robust infrastructure facilities, and shared cultural values with the West have spurred the location’s maturity as the most-preferred delivery location.
All the preceding proof points point to the positive outlook forecasted by leading advisory firms, global enterprises, and technology firms. Global outsourcing providers have set their sights on Costa Rica for valid reasons. The city’s capital and neighboring cities are set to become essential locations for ITC growth and software companies by 2025. Known as LATAM’s “Silicon Valley,” Costa Rica is leading the way in innovation.
Movate at Costa Rica
Movate’s entry in August 2013 marked an inflection point to serve the rising support requests from clients across nearshore countries for multilingual technical support skills. Movate’s delivery centers are in Ultrapark at Heredia and Terra Campus Corporativo in Tres RĂos, Cartago. These experience centers offer multilingual support across Portuguese, French, Spanish, and English for clients across APAC, EU, Americas, EU, and APAC. Customer Experience centers have seen the shift toward a multifunctional suite of services. This location offers premium Digital Engineering Services (DES), high-touch Enterprise Product Services (EPS), Customer Support Services, and Customer Success Management.
The Culture Code
Movate was recognized for the “Best Global Culture – 2023” by Comparably; Comparably hailed Movate as the “Best Company for Diversity” and the “Best Company for Women” in 2022.
Look beyond the Americanized feel and Spanish vibes. Movate in Costa Rica combines niche interests, individualistic passions, and multiple identities. Be a part of the next-gen team where digital natives voice their ideas. This is the place for your boldness, optimism, creativity, and passion to unfold. Champion your creative expression and create a future of your own.
Discover an array of career opportunities that can propel your tech career forward.
Position Title: Technical Support Representatives
Number of Openings: 100+ positions
Location: Chennai, India
Working Hours: US Shift timings (Rotational night shifts)
Experience: 6 months – 8yrs
Roles and Responsibilities:
- Handle Level 1 support (Calls, Emails & Chat) from International customers which includes Technical Support, Customer Support and Product Queries.
- Technical Support includes queries related to consumer products and resolving the issues related to these devices.
- Customer Support includes queries related to warranty and RMA Status.
- These voice calls should be handled with a service level of above 80% and 100% for email cases, respectively as defined in the Standard Operating Procedure.
- Any call or email that requires next level attention or assistance should be escalated appropriately to the SME via CRM.
Key Competencies:
- Strength in communication, teamwork, processes, and customer orientated
Required Skills:
- Basics on Windows OS (internet/ BSOD/peripherals setup/practicality on system drivers/ understanding of 3rd party application issues/common errors)
- Added advantage if familiar with Mac, Linux, and Virtualization concepts (VMware/virtual box)
- Logical thinking and problem-solving skills; Practical approach to troubleshooting and understanding a reported issue.
- Excellent Verbal & Written Communication skills
- Flexible to work Night shifts.
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| Job Level | Fresher / Entry Level |
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RECRUITMENT FRAUD ALERT
The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.
Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate. As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:
- We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
- We never request money for any purpose before, during, or after the hiring process.
- The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.
Stay safe and stay vigilant.
Employment Verification
For employment verification inquiries, kindly reach out to our dedicated team at employment.verification@movate.com. We’ll assist you in confirming relevant employment details at the earliest.
