Careers at Movate – Mauritius
We’re hiring in Mauritius
Mauritius is the rising frontier for IT support services for the EU, the Middle East, and Africa. This jewel of an island in the Indian Ocean presents a compelling alternative for high-touch support in multiple languages. A friendly business environment with government stimulus for the IT-BPS industry makes Mauritius a pivotal location. Easy and swift accessibility to other regional markets, a stable political environment, robust IT infrastructure, affiliations with global universities, and a talented pool of skilled resources elevate Mauritius as the next stop for companies wanting to diversify and expand their operations.
Contribution from the ICT (Information and Communications Technology) industry has been the bulwark of economic progress. Thanks to the Ministry of Technology, Communication, and Innovation for a series of initiatives ranging from vocational education, innovative start-ups, incubators, National Innovation Fund that position the nation ahead of African countries. The government’s Digital Mauritius 2030 Strategic Program offers bright avenues for those considering Mauritius as their next stop.
Movate at Mauritius
For over a decade and a half, the support services here have evolved from traditional support functions toward high-touch and high-tech services that demand specialists. The progress connotes a readily available pool of experienced resources who handle Customer Experience Management and Enterprise Product Support Services. From the Cybercity campus in the Special Economic Zone (SEZ) at Ébène, Movate’s delivery center fleshes out multilingual support for global clients across the EMEA region.
Clients increasingly seek support from this 24×7 delivery center to accelerate their digital transformation agendas. Work with the most recognized technology services provider in the Republic of Mauritius.
The culture code
Movate was recognized for the “Best Global Culture – 2023” by Comparably; Comparably hailed Movate as the “Best Company for Diversity” and the “Best Company for Women” in 2022.
Aptly known as the tropical island of shooting stars, waterfalls, and rainbows, Mauritius is a microcosm of cultures and ethnicities becoming one. Be a part of Movate’s diverse voices that craft stellar experiences —one experience at a time and one client at a time, via careers at Movate Mauritius.
Discover an array of career opportunities that can propel your tech career forward.
Position Title: Technical Support Representatives
Number of Openings: 100+ positions
Location: Chennai, India
Working Hours: US Shift timings (Rotational night shifts)
Experience: 6 months – 8yrs
Roles and Responsibilities:
- Handle Level 1 support (Calls, Emails & Chat) from International customers which includes Technical Support, Customer Support and Product Queries.
- Technical Support includes queries related to consumer products and resolving the issues related to these devices.
- Customer Support includes queries related to warranty and RMA Status.
- These voice calls should be handled with a service level of above 80% and 100% for email cases, respectively as defined in the Standard Operating Procedure.
- Any call or email that requires next level attention or assistance should be escalated appropriately to the SME via CRM.
Key Competencies:
- Strength in communication, teamwork, processes, and customer orientated
Required Skills:
- Basics on Windows OS (internet/ BSOD/peripherals setup/practicality on system drivers/ understanding of 3rd party application issues/common errors)
- Added advantage if familiar with Mac, Linux, and Virtualization concepts (VMware/virtual box)
- Logical thinking and problem-solving skills; Practical approach to troubleshooting and understanding a reported issue.
- Excellent Verbal & Written Communication skills
- Flexible to work Night shifts.
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| Job Level | Fresher / Entry Level |
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The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.
Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate. As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:
- We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
- We never request money for any purpose before, during, or after the hiring process.
- The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.
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Employment Verification
For employment verification inquiries, kindly reach out to our dedicated team at employment.verification@movate.com. We’ll assist you in confirming relevant employment details at the earliest.
