Careers at Movate – Temple, Texas
We’re hiring in Temple, Texas
With headquarters in Plano, Texas, our delivery centers in Temple, Texas, and Austin, flesh out premium customer and technical support services to domestic, nearshore, and offshore clients. As a seasoned player in the tech support business, Movate has a strong focus on Enterprise Product Services and Digital Customer Experiences. The teams’ multilingual proficiency, omnichannel support capabilities, and personalized interactions have morphed these locations into new-age experience centers for global brands.Â
Movate in Temple, Texas
Enter Movate—a human-centered technology and experiences company. Our diverse global team of customer-centric thinkers, collaborators, and co-creators is passionate about helping clients succeed. The team offers complex tech support services via niche technical positions, software development roles, and other positions such as customer service reps and advisors, senior professional staff, sales, and gig roles. Teams have high visibility and one-on-one interaction with most of the senior leadership based out of the US. Digital skilling programs, equal opportunities, flexible work, career progression tracks, and other benefits make Movate an enriching workplace.
The culture code
Recognized for the “Best Global Culture – 2023” by Comparably, Movate was hailed as the “Best Company for Diversity” and the “Best Company for Women” by Comparably in 2022.
At Movate, we’re embracing the future with open arms; our commitment to excellence spurs us on at work. Going by our motto and strength: “people first, people always,” we’ve nurtured a talent community of vibrant individuals who inspire each other. A heterogeneous mix of Movators from diverse cultural backgrounds come together with their novel ways of working and fresh perspectives as they deliver high-touch and high-tech support to global clients. Build the future you’ve imagined via careers at Movate, Temple, Texas.
Discover an array of career opportunities that can propel your tech career forward.
Position Title: Technical Support Representatives
Number of Openings: 100+ positions
Location: Chennai, India
Working Hours: US Shift timings (Rotational night shifts)
Experience: 6 months – 8yrs
Roles and Responsibilities:
- Handle Level 1 support (Calls, Emails & Chat) from International customers which includes Technical Support, Customer Support and Product Queries.
- Technical Support includes queries related to consumer products and resolving the issues related to these devices.
- Customer Support includes queries related to warranty and RMA Status.
- These voice calls should be handled with a service level of above 80% and 100% for email cases, respectively as defined in the Standard Operating Procedure.
- Any call or email that requires next level attention or assistance should be escalated appropriately to the SME via CRM.
Key Competencies:
- Strength in communication, teamwork, processes, and customer orientated
Required Skills:
- Basics on Windows OS (internet/ BSOD/peripherals setup/practicality on system drivers/ understanding of 3rd party application issues/common errors)
- Added advantage if familiar with Mac, Linux, and Virtualization concepts (VMware/virtual box)
- Logical thinking and problem-solving skills; Practical approach to troubleshooting and understanding a reported issue.
- Excellent Verbal & Written Communication skills
- Flexible to work Night shifts.
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| Job Level | Fresher / Entry Level |
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Recruitment fraud alert
The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.
Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate.
As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:
- We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
- We never request money for any purpose before, during, or after the hiring process.
- The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.
Stay safe and stay vigilant.
Employment Verification
For employment verification inquiries, kindly reach out to our dedicated team at employment.verification@movate.com. We’ll assist you in confirming relevant employment details at the earliest.
