Careers at Movate – Poland
We’re hiring in Poland
Poland, the strategic link between Eastern and Western Europe, is a resilient nation in the European Union. A stable economic and political environment, high literacy percentage, digital innovation, R&D, business-friendly climate, and a rich pool of tech professionals make Poland the preferred choice for global tech firms and innovative enterprises. Polish IT pros offer competitive technology expertise, a high work ethic, and diverse linguistic proficiency for customer and technical support.
Movate at Poland
Wroclaw is known for vigorous economic development, a low unemployment rate, and a startup ecosystem. Known as the “University City,” its advantage is its proximity and easy connectivity to neighboring EU cities. The city’s rapid economic progress is an open invitation for multinational tech corporations to invest in. Movate’s Experience Center offers multilingual support for global clients.
Clients across industries increasingly look to the Wroclaw delivery center for scripting their digital transformation agendas. An empathetic Polish support team is at the heart of every client interaction. The team serves the gamut of CX Management and Enterprise Product Services to drive business outcomes. High traction across these services, such as Digital Customer Experience, Digital Engineering & Insights, and Digital Infrastructure services reflect Movate’s growth momentum and status as a reliable value partner in the region.
The culture code
Movate was recognized for the “Best Global Culture – 2023” by Comparably; Comparably hailed Movate as the “Best Company for Diversity” and the “Best Company for Women” in 2022.
Apart from Wroclaw’s vibrant Bohemian vibes and lingering reminders of its history, the nation has reinvented itself as the economic leader in Central and Eastern European (CEE) countries. A rich cultural mix and a talent community open to new experiences hail Poland as a preferred location for support services. Script your success stories via careers at Movate Poland. Be a part of a workforce that reflects a mélange of cultures, languages, and viewpoints.
Discover an array of career opportunities that can propel your tech career forward.
Position Title: Technical Support Representatives
Number of Openings: 100+ positions
Location: Chennai, India
Working Hours: US Shift timings (Rotational night shifts)
Experience: 6 months – 8yrs
Roles and Responsibilities:
- Handle Level 1 support (Calls, Emails & Chat) from International customers which includes Technical Support, Customer Support and Product Queries.
- Technical Support includes queries related to consumer products and resolving the issues related to these devices.
- Customer Support includes queries related to warranty and RMA Status.
- These voice calls should be handled with a service level of above 80% and 100% for email cases, respectively as defined in the Standard Operating Procedure.
- Any call or email that requires next level attention or assistance should be escalated appropriately to the SME via CRM.
Key Competencies:
- Strength in communication, teamwork, processes, and customer orientated
Required Skills:
- Basics on Windows OS (internet/ BSOD/peripherals setup/practicality on system drivers/ understanding of 3rd party application issues/common errors)
- Added advantage if familiar with Mac, Linux, and Virtualization concepts (VMware/virtual box)
- Logical thinking and problem-solving skills; Practical approach to troubleshooting and understanding a reported issue.
- Excellent Verbal & Written Communication skills
- Flexible to work Night shifts.
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| Job Level | Fresher / Entry Level |
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Recruitment fraud alert
The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.
Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate.
As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:
- We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
- We never request money for any purpose before, during, or after the hiring process.
- The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.
Stay safe and stay vigilant.
Employment Verification
For employment verification inquiries, kindly reach out to our dedicated team at employment.verification@movate.com. We’ll assist you in confirming relevant employment details at the earliest.
