Careers at Movate – Poland

Job title: Assistant Manager/ Manager – Analyst Relations
Work Location: Bengaluru
Education : Any Bachelor’s Degree – MBA is highly preferred
Experience: 3 – 5 years

Roles and Responsibilities:

• Own analyst responses to showcase organization capabilities for lead analysts. Manage end-to-end participation in analyst studies and coordinate with multiple teams. Maintain relationships with leading analysts for market insight.
• Identify key industry analysts, research firms, and influencers relevant to Movate’s industry and product services.
• Collaborate with internal stakeholders across business units and work with practice leadership to understand initiatives and actualize learnings to leading analysts.
• Support strategic planning and review process through ongoing collection, tracking, analysis and presentation of information related to business priorities, competitive intelligence, industry growth trends etc.
• Convert open-ended/ multi-dimensional ideas into clear narratives, solutions, or flows on slides
• Support thought leadership and strategic marketing activities to improve internal and external branding and ensure messaging is coherent with strategic priorities.
• Support demand generation team on 360-degree integrated marketing campaigns as required

Requirements:

• Experience in the range of 3-5 years
• Exhibit strategic, analytical, critical thinking and strong solutioning skills
• Strong business acumen, ability to understand abstract ideas, perform strategic analysis and delivery through execution with limited direction
• Knowledge and experience of customer service and IT industry is preferred
• Attention to detail, with ability to learn new concepts quickly
• MBA not mandatory but will be preferred

Job title: Customer Service Representative
Location:  Wroclaw, Poland (Onsite)
Education: High School Diploma
Experience:  1+ years of experience in a Customer Service Role
No of Openings: 10+

Summary:

• Maintains direct contact with customers before and/or after the sale, via telephone, email, chat or through other social media platforms.
• Developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s).
• Works with various departments to meet maintenance services sales goals.

Roles and Responsibilities:

• Handle all customer contacts (phone, email & live chat), following the Customer Service guidelines & procedures in a timely manner as per the defined SLAs (service level agreements).
• Should possess the right experience (customer support for maternal and female health products, dealing with new parents and first-time users) and can provide that natural empathy that only someone with direct experience can.
• Preferred candidates will be experienced mothers, Dads, and Grandparents interested in the role of helping first-time parents with customer products.
• Native fluency in German or Dutch languages.
• Agents will educate, advise, and be storytellers that help differentiate the Client’s service offerings from anything their competitors offer.
• Must possess excellent oral & written communication skills in the language desired.
• Must have strong customer service skills.
• Familiarity with using computers and basic system applications.
• Ability to effectively use online search engines at basic and advanced levels.
• Respond to all customer inquiries courteously and professionally, delivering world-class customer service that builds customer satisfaction and loyalty.
• Provide exceptional customer service at all times.
• Ensure all transactions are documented appropriately.
• Ensure to achieve all KRA and KPIs for the project.
• Maintain a high level of adherence and compliance towards policies, processes, and procedures.

Required Skills:

• Must have at least 6-12 months of experience in customer support BPO.
• High school diploma or GED, College preferred.
• Must be organized and detail-oriented with a strong focus on providing superior Customer Service.
• Excellent written and verbal communication skills, capable of providing that natural empathy that only someone with direct experience can
• A flexible team player who is willing to do ad-hoc tasks, quickly shift work priorities and take on additional tasks as needed.

Job title: VP – Enterprise Product Support Operations

Experience required: 10+ years of proven experience in enterprise product support, preferably in a leadership role

Location: Chennai

Summary : As the Vice President of Enterprise Product Support and Profit & Loss Management, you will play a critical role in leading and managing all aspects of white-labeled Enterprise product support operations while also being responsible for profit and loss management within our organization. This is a senior-level leadership position that requires a unique combination of strategic thinking, technical expertise, customer focus, and financial acumen. You will lead a team of support professionals, collaborate with cross-functional teams, and drive profitability by optimizing support operations and ensuring customer satisfaction

Roles and responsibilities

1. Leadership and Strategy:

• Develop and execute a comprehensive product support strategy aligned with the company’s overall business objectives.
• Lead, mentor, and inspire high-performing teams of product support professionals, fostering a culture of excellence, collaboration, and continuous improvement.
• Define clear goals, key performance indicators (KPIs), and performance metrics to monitor and evaluate the effectiveness of product support operations.
• Stay abreast of industry trends, emerging technologies, and best practices in enterprise product support, ensuring the organization remains at the forefront of customer support excellence.

2. Profit and Loss Management:

• Manage the financial performance of the support function, including revenue generation, cost optimization, and profitability analysis.
• Develop and monitor budgets, financial forecasts, and key performance indicators (KPIs) related to support operations.
• Identify opportunities for revenue growth, cost reduction, and process efficiencies to improve overall profitability.

3. Customer Satisfaction and Relationship Management:

• Foster strong relationships with key enterprise customers, serving as their trusted advocate within the organization.
• Drive a customer-centric mindset throughout the product support function, ensuring timely and effective resolution of customer issues and concerns.
• Collaborate with cross-functional teams, including product management, engineering, and sales, to gather customer feedback, identify areas for improvement, and drive product enhancements.
• Develop and implement strategies to proactively address customer needs, exceed service level agreements (SLAs), and enhance overall customer satisfaction.

4. Team Leadership and Development:

• Lead and mentored a team of support professionals, fostering a culture of collaboration, innovation, and excellence.
• Set clear performance expectations, provide ongoing feedback and coaching, and conduct regular performance evaluations.
• Identify and develop talent within the team, fostering a learning and growth-oriented environment.

5. Operational Efficiency and Continuous Improvement:

• Optimize product support processes and workflows to ensure efficient and scalable operations, leveraging automation and self-service capabilities where applicable.
• Implement robust incident management and escalation procedures to ensure the timely resolution of critical issues.
• Analyze support data and metrics to identify trends, areas of improvement, and opportunities for operational optimization.
• Drive continuous improvement initiatives, including training programs, knowledge base development, and the adoption of best practices, to enhance the expertise and capabilities of the support team.

6. Collaboration and Communication:

• Collaborate closely with cross-functional teams to provide insights, recommendations, and feedback on product performance, customer needs, and market trends.
• Establish strong communication channels with internal stakeholders, executive leadership, and customers, ensuring transparency and alignment on support-related matters.
• Present regular updates, reports, and executive summaries on product support operations, performance, and customer satisfaction to senior management.

Required skills:

• Bachelor’s degree in a relevant field (e.g., computer science, engineering, business) is required; a Master’s degree is preferred.
• Proven experience (10+ years) in enterprise product support, preferably in a leadership role.
• Strong knowledge and understanding of profit and loss management, financial analysis, and business metrics.
• Exceptional leadership skills with the ability to inspire and motivate a team.
• Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders.
• Demonstrated ability to develop and execute strategic plans to drive customer satisfaction and business growth.
• Technical proficiency and understanding of enterprise software products and technologies.
• Strong analytical and problem-solving abilities, with a data-driven approach.
• Proven ability to manage multiple priorities in a fast-paced, dynamic environment

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Job title: Director Enterprise Product Services – Delivery

Experience required: 5-7 years experience in an account or vendor management role in an Enterprise Product Support environment

Location : Chennai

Roles and responsibilities:

• Develop and implement strategic plans and activities to ensure all client objectives are met
• Provide strategic solutions to add value back into the client’s business
• Develop and manage the operating budgets. Lead process-improvement initiatives that deliver financial targets
• Ensure delivery managers are driving operations to consistently meet or exceed all internal and client-facing KPIs. Implement and conduct internal weekly, monthly, and quarterly business reviews to ensure world-class service to our clients
• Participate in client business reviews as scheduled. Assume accountability for the delivery of value-added account management services and provide an integrated view of operations across delivery locations and represent one organizational view to the client
• Oversee all aspects of the implementation of new clients as needed to ensure management, compliance, and reporting for all contact center operations including call volume forecasting and staffing, client service commitments, forecasted hours versus actual hours, etc.
• Manage administrative tasks such as contract renewals, invoicing, payment follow-ups, etc.
• Coordinate internal reviews and meetings as needed to deliver and exceed client expectations
• Develop and share operational best practices that establish positive employer-employee-client relationships and promote high levels of engagement
• Demonstrate an awareness of the range of services provided by Our Client and match them with the overall client strategy for program-level enhancement
• Facilitate client visits, audits, and tours while demonstrating knowledge and awareness of Our Client’s business and the ability to present this to suit client needs

Required skills:

• Minimum 5-7 years’ experience in an account or vendor management role in an Enterprise Product Support environment
• Experience in a Call Center Operations Environment or Project Management Team
• Experience in budget forecasting and management including P&L responsibility
• Experience with strategic initiative development and implementation, specifically with operating policies and procedures, and work process improvements
• Proven success with client-facing interactions as it relates to planning, business reviews, and business development
• Experience with strategic initiative development and implementation, including a progressively developing operating philosophy and approach
• Experience supporting multiple disciplines in a consultative fashion
• Strong analytical skills and ability to drive change and manage long-term projects
• Experience managing multiple client programs with varying service objectives, agent skill requirements, and technical solutions
• Excellent oral and written communication skills, as well as outstanding interpersonal skills
• This position will require travel

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Job title: Customer Support Representative
Work Location: Ebene, Mauritius
Experience:  0-6 Months (Freshers can also apply)
Education Qualification: SC (School Certificate)
No of openings: 50+ Openings

Roles and Responsibilities:                                                                                         

• As part of our team, you will provide a premium telephone and email service to our customers: private customers, professionals and various partners
• You will identify the needs and priorities of customers, in order to offer an adapted solution to their expectations
• You will make quotes, manage negotiations until the reservation is validated and additional products are sold
• You will guide the customer throughout the booking process until the vehicle is picked up: modifications, cancellations.
• You will guide the customer throughout the rental period: various information, questions about the vehicle, extension, change of return location.
• You are available for the customer after the drop off of the car to answer questions and deal with any disappointments.

Required Skills & Desired Skills                                                                                  

• Experience:  0-6 Months (Freshers can also apply)
• Excellent oral and written communication skills in French and English
• Has or has had commercial training or initial experience in the field of sales or services (tourism, hotels, travel agencies)
• Prior experience in customer relations is highly preferred
• Is tenacious and persuasive, with a strong results orientation
• Good telephone skills and service orientation
• Demonstrates commitment and perseverance
• Is dynamic, rigorous, and has a great capacity to adapt
• Willing to work weekends and shifts

Documents Required:

• Updated CV
• Current employer’s Last 3 months’ Payslip (If any)
• Attestation letter of your recent employer (If any)
• Academic qualifications documents
• National ID Card
• Utility Bill
• Passport Size Picture

Job title: Trilingual Player Support (German+English+Spanish)

Work Location: TerraCampus, Tres Rios

Qualification: High School Diploma

Experience: Minimum 1 years of relevant experience

No of openings: 6+ Openings

Roles and Responsibilities:

• Clarify player requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
• Review attentively to player needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
• Greet players in a courteous, friendly, and professional manner, using agreed-upon procedures.
• Answer player questions related to websites, products, processes, and benefits.
• Maintain broad knowledge of client products and/or services.
• Manage chat, emails, and messenger effectively with proper grammar and enunciation.
• Process refunds as needed.

Required Skills:

• Proficiency in German Level >B2+                                                                                                                  
• Proficiency in English Level >B2+                                                                                                                  
• Gaming experience is mandatory
• De-escalate issues as necessary
• Understand player needs (read attentively, respond appropriately)
• Problem-solving
• Patience and willingness to help
• Strong customer service orientation and disposition
• Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern
• Multi-task

• Attention to detail
• Empathy
• Critical thinking
• Speed to solution

Job title: Trilingual Technical Support (French+English+Spanish)

Work Location: TerraCampus, Tres Rios

Qualification: High School Diploma

Experience: Minimum 1 years of relevant experience

No of openings: 2

Roles and Responsibilities:

• Resolve technical issues related to the project platform and different products.
• Complete detailed tickets and reports of the technical assistance provided, steps taken, and resolution of cases.
• Report to the assigned team lead.
• Maintain a good work ethic, as well as be transparent all the time.
• Provide outstanding customer service to our partners.

Required Skills:

• Proficiency in French Level >B2+                                                                                                                  
• Proficiency in English Level >B2+                                                                                                                  
• Basic computing and hardware knowledge and internet software.
• Basic networking knowledge. (Preferred).
• Customer Service and call center experience. (Preferred).
• Level 1 technical support experience (Preferred, at least one year).
• Sills to work in teams.

Job title: Customer Care Specialist
Work Location: Colombia
Experience: 6 months +
Education Qualification: High School
No of openings: 12

Roles and Responsibilities:

• Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
• Documents details of customer interaction into system.
• Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
• Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.

Required and Desired Skills:

• Advanced English
• Team building and learning.
• At least 6 months of experience in Customer Service
• Great communication skills and interpersonal skills
• Good analytical and problem solving skills

Job title: Technical Support Engineer

Work Location: Dalian, China

Experience: Minimum 1.5 years

Qualification: Bachelor’s degree in computer science, Engineering or equivalent

No of openings: 1

Roles and Responsibilities:

• Handles first level calls/cases from SL3/SL4 customers

• Case ownership, documentation and management

• Customer Management, Setting right expectation, Situation handling

• Driving case progression as per the SLA

• Utilizing tools and systems

• Working with relevant groups in the client organization (SE, Support Manager, L3) for case

progression and updates

• Backlog Management and meet the expectation set with customers

• Work on pending cases(backlogs) and drive towards closure

• Periodic follow up as per SLA defined by the client

• Process, Queue Adherence and SLA awareness

• Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.)

• Knowledge Base Article Creation when there is an opportunity for it

• To contribute knowledge base and the knowledge sharing forum

• Improving customer experience and Building relationship

• Completing ACE and PCNSE certification within 120 days of go-live

Qualifications & Experiences::

• Bachelor’s degree in computer science, Engineering or equivalent or demonstrated skill

and/or related industry experience

• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP,

FTP, TFTP).

• Experience in VLANS, Tagging – IEEE 802.1q, 802.3ad, 802.1d, 802.1w.

• Experience in IPSEC VPN/SSL-VPN/NAT/GRE/

• Experience on routing protocols – RIP V1/V2, OSPF, and BGP

• Knowledge on Authentication Protocols like TACAS/RADIUS/802.1x

• Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWALL, NetScreen, Juniper

SRX will be an advantage.

• Experience on troubleshooting tools like Sniffer, Ethereal, and Wireshark.

• CCNA, CCNP, Checkpoint Certification, CCSP certifications will be an added advantage.

• Knowledge of DHCP.

Language:

• Fluent English ability & Korean ability

Job title: Vice President of Solutions – Sales
Location: USA
Experience: 15+ years of experience

Summary:

• The VP – Solutions will bring extraordinary focus and expertise in designing, implementing, and scaling dynamic solutions focused on client-centricity, growth, and well-being.
• The candidate should be a dynamic people leader who understands the bigger picture and can balance strategic vision and thought leadership with execution excellence.
• The ability to create solutions that highlight core operational expertise in B2C support combined with cutting-edge digital solutions that solve needs across the customer lifecycle/journey is critical to the success of this role.
• Being able to listen to customer problems and craft solutions spontaneously, by considering capability, industry trends, and examples of similar engagements and/or solutions is essential.

Roles and Responsibilities:

• Responsible to partner with sales and account management to drive relationship elevation and business growth by presenting Movate solutions, services offerings and capabilities to clients clearly articulating our value proposition, differentiators, and ROI.
• Work closely with cross-functional teams from solutions, bid management, innovation labs, operations, and other functional stakeholders (recruitment, quality, training, etc.) to build customer specific solutions.
• Contribute to and execute Go-to-Market strategy.
• Identify potential strategic partners, alliances and relationships that will increase the deployment of Movate solutions and services within current/new clients.
• Provide support to the sales team in executing the complete sales process for existing and new customers from deal capture through close, demonstrating successful client analysis, qualification and presentation, and proposal of solutions.
• Ability to be consultative through the sales process and work from the ground up on solutions to close deals.
• Establish strong relationships and credibility with clients.
• Build high performance teams, improve organizational efficiencies, build scalable business processes and infrastructure.
• Provide competitive intelligence on pursuits and leverage collective strength of the organization to present winning solutions to the client.
• Provide market feedback to the executive management team and identify opportunities that enhance our solutions, business, and revenue.

Required Skills:

• 15+ years of work experience, with experience in solutions, operations, or relationship management selling B2C support services, preferably in the technology domain (not a requirement, will be an advantage)
• Strong internal and external client and stakeholder facing skills with excellent communication, negotiation, and solution skills.
• Develop and drive analytics solutions, digital transformation, deploy automation led solutions, and service improvements to deliver value added services to the clients with the primary focus of driving a better customer experience and ROI.
• Experience with socializing and presenting solutions, analysis, proposals, and strategies to organizational leaders.
• Strong analytical and problem-solving skills; ability to analyze data, understand trends and develop solutions for action based on the analysis.
• Ability to conduct thorough research to understand customers stated and non-stated needs and build cohesive solutions across suite of solutions that could cut across multiple delivery verticals.
• Work with stakeholders across multiple buying centers (Operations, IT, Procurement, Marketing, etc.) in the client organization to garner support for the proposed solution.
• Strong track record of cross-functional leadership, general management capabilities.
• Strong business acumen and the ability to successfully navigate and influence strong personalities within a complex business environment.
• Ability to pay attention to detail while handling multiple, simultaneous projects. Excellent communication and facilitation skills, proven track record of building strong relationships with stakeholders.
• Data driven with a keen eye for detail – proactive identification of failure points/risks and develop action/mitigation plans.
• Ownership & accountable – for the team performance (SLAs and KPIs).
• Previous senior level consultative sales experience, specifically working with C level executives to negotiate and close deals.

Job title: Director / Senior Director – Sales Hunter
Location: USA
Experience: 10+ years of relevant sales experience

Summary:

You’re eyeing the most resilient, fastest growing, and most awarded technology consulting services provider in the industry! With a strong growth rate and numerous recognitions under the belt, Movate is setting the stage for transformation and adapting for tomorrow. You’ll take charge of hunting new business accounts for our B2C Support / Customer Experience management Services across services such as Sales, Customer Service, Billing, Technical Support, Premium Services, Retention, Account Management, Digital Transformation Services and Analytics. If you have passion for hunting and are a dynamic people leader who understands the bigger picture and can balance strategic vision and thought leadership with execution excellence, this is the role for you.

• We are looking for passionate and experienced candidates with a proven track record of acquiring new logos.
• Experience in selling B2C support / customer experience management services across the customer lifecycle
• Target industry verticals include but are not limited to technology (across sectors), retail, ecommerce, fintech, hospitality, travel, mobility, and marketplace apps
• This individual will have end-to-end sales cycle responsibility for customer acquisition and stakeholder management and will be responsible for supporting the strategy and execution of Movate growth

Roles and Responsibilities:

• Meet / exceed revenue targets through recognised revenue from new logos acquired and through active pipeline management.
• Build high performance teams, improve organizational efficiencies, build scalable business processes to exceed goals
• Contribute to and execute Go-to-Market strategy for Movate
• Identify and implement comprehensive business development and sales strategies by leveraging Movate service offerings.
• Create a defined set of target accounts across desired industry verticals. Develop and execute a pursuit strategy for them.
• Ability to be consultative through the sales process and work from the ground up on solutions to close deals.
• Provide competitive intelligence on pursuits and leverage collective strength of the organization to present winning solutions to the client.
• Provide market feedback to the executive management team and identify opportunities that enhance our business and revenue.
• Manage opportunities across the entire sales cycle including qualification, pitching, presenting, manage proactive proposals / RFPs, and closing deals with internal support groups (Pre-sales, Marketing, Inside-sales, delivery, and operations)
• Use internal sales tracking tools diligently to maintain a full record of all sales activity and generate reports for stakeholders, providing visibility into the sales pipeline.
• Present entire portfolio of Movate solution offerings and capabilities to customers clearly articulating our value proposition and differentiators with right alignment with Solution Architects (as needed).
• Identify potential strategic partners, alliances and relationships that will increase the deployment of Movate solutions and services within current clients.

Required Skills:

• At least 10+ years of relevant sales experience from organization that is engaged with Gig workforce facilitating Customer Experience / Contact Centers
• A seasoned hunter, skilled at generating their own leads through cold calling, research, networking, industry relationships and partners
• Experience in managing a team of hunters who would be performing similar roles across a pre-designated set of target accounts
• A self-starter with a passion for New Logo Sales and Business Development.
• Strong understanding of market trends and ability to create end-to-end, multifaceted, go-to market strategy for service line.
• Ability to represent company in external forums, conferences, analyst / advisor meetings, panels, etc.
• Develop and optimize a sales pipeline, manage pursuit strategies focused on senior executives to deliver new client wins
• Previous executive level consultative sales experience, specifically working with C suite executives to negotiate and close deals.
• Highly skilled and proven track record of sales negotiation and executive leadership relationships
• Track record of meeting and/or over-achieving sales revenue targets
• Negotiate pricing and contracts. Meet and exceed quota standards.

Job title: Director / Senior Director – Sales Hunter OnDemand
Location: USA
Experience: 10+ years of relevant sales experience

Summary:

You’re eyeing the most resilient, fastest growing, and most awarded technology consulting services provider in the industry! With a strong growth rate and numerous recognitions under the belt, Movate is setting the stage for transformation and adapting for tomorrow. You’ll take charge of hunting new business accounts for our B2C Support / Customer Experience management Services across services such as Sales, Customer Service, Billing, Technical Support, Premium Services, Retention, Account Management, Digital Transformation Services and Analytics. If you have passion for hunting and are a dynamic people leader who understands the bigger picture and can balance strategic vision and thought leadership with execution excellence, this is the role for you.

• We are looking for passionate and experienced candidates with a proven track record of acquiring new logos.
• Experience in selling B2C support / customer experience management services across the customer lifecycle
• Target industry verticals include but are not limited to technology (across sectors), retail, ecommerce, fintech, hospitality, travel, mobility, and marketplace apps
• This individual will have end-to-end sales cycle responsibility for customer acquisition and stakeholder management and will be responsible for supporting the strategy and execution of Movate growth

Roles and Responsibilities:

• Meet / exceed revenue targets through recognised revenue from new logos acquired and through active pipeline management.
• Build high performance teams, improve organizational efficiencies, build scalable business processes to exceed goals
• Contribute to and execute Go-to-Market strategy for Movate
• Identify and implement comprehensive business development and sales strategies by leveraging Movate service offerings.
• Create a defined set of target accounts across desired industry verticals. Develop and execute a pursuit strategy for them.
• Ability to be consultative through the sales process and work from the ground up on solutions to close deals.
• Provide competitive intelligence on pursuits and leverage collective strength of the organization to present winning solutions to the client.
• Provide market feedback to the executive management team and identify opportunities that enhance our business and revenue.
• Manage opportunities across the entire sales cycle including qualification, pitching, presenting, manage proactive proposals / RFPs, and closing deals with internal support groups (Pre-sales, Marketing, Inside-sales, delivery, and operations)
• Use internal sales tracking tools diligently to maintain a full record of all sales activity and generate reports for stakeholders, providing visibility into the sales pipeline.
• Present entire portfolio of Movate solution offerings and capabilities to customers clearly articulating our value proposition and differentiators with right alignment with Solution Architects (as needed).
• Identify potential strategic partners, alliances and relationships that will increase the deployment of Movate solutions and services within current clients.

Required Skills:

• At least 10+ years of relevant sales experience from organization that is engaged with Gig workforce facilitating Customer Experience / Contact Centers
• A seasoned hunter, skilled at generating their own leads through cold calling, research, networking, industry relationships and partners
• Experience in managing a team of hunters who would be performing similar roles across a pre-designated set of target accounts
• A self-starter with a passion for New Logo Sales and Business Development.
• Strong understanding of market trends and ability to create end-to-end, multifaceted, go-to market strategy for service line.
• Ability to represent company in external forums, conferences, analyst / advisor meetings, panels, etc.
• Develop and optimize a sales pipeline, manage pursuit strategies focused on senior executives to deliver new client wins
• Previous executive level consultative sales experience, specifically working with C suite executives to negotiate and close deals.
• Highly skilled and proven track record of sales negotiation and executive leadership relationships
• Track record of meeting and/or over-achieving sales revenue targets
• Negotiate pricing and contracts. Meet and exceed quota standards.

Job title: L2 Mid Technical Support – GoLang
Work Location: Hyderabad
Experience: 4-6 Years
Education Qualification: Any Degree
No of openings: 6-7

Roles and Responsibilities:

• Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
• Coordinate and work with client Engineering team / Tool owners.
• Good understanding of SDLC and agile methodologies is a pre-requisite
• Define strategies to provide world class support to end-users’ queries
• Logical thinking and problem-solving skills along with an ability to collaborate
• Act as the point of contact for escalations and handle them as per the escalation procedures         documented
• Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
• Participation in ad-hoc and recurring meetings
• Shifts: 24*5 (Rotational Monthly)

Required Skills

• Graduate and above in any field
• 5+ years of experience in application development framework and DevOps
• Good interpersonal, communication (English – verbal and written) and presentation skills
• Able to analyze the data, make data-driven decisions and should have an eye for detail
• Proficiency in the below tools will be preferred
• Dev Ops – Release Management, Puppet, Chef, Jenkins.

Good to have:

• Knowledge on Code repository such as Git and Github
• Knowledge on Code release management tools
• Cloud Applications (with Single Sign-On)
• knowledge of architecture frameworks, and design principles; ability to decipher & manage technology, performance engineering.

Technical Skillsets

• GoLang – Min Exp 2 Yrs
• Having good exposure in Jenkins for CI (Continuous Integration)
• Having good exposure to Release Management, Puppet, Chef,

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Job title: L2 Sr. Technical Support – Java/Python
Work Location: Hyderabad
Experience: 6-9 Years
Education Qualification: Any Degree
No of openings: 6-7

Roles and Responsibilities:

• Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
• Coordinate and work with client Engineering team / Tool owners.
• Ability to perform project planning and scheduling, manage tasks and coordinate project resources to meet objectives and timelines
• Ability to work with business and technology subject matter experts to assess requirements, define scope, create estimates, and produce project charters
• Good understanding of SDLC and agile methodologies is a pre-requisite
• Define strategies to provide world class support to end-users’ queries
• Logical thinking and problem-solving skills along with an ability to collaborate
• Act as the point of contact for escalations and handle them as per the escalation procedures documented
• Take responsibility to coach, train and help team members to meet the skills required to do the job
• Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
• Participation in ad-hoc and recurring meetings
• Should be able to manage a team and handle cross functional communications
• Shifts: 24*5 (Rotational Monthly)

Required Skills:

• Graduate and above in any field
• 6+ years of experience in application development framework and DevOps
• Good interpersonal, communication (English – verbal and written) and presentation skills
• Able to analyze the data, make data-driven decisions and should have an eye for detail
• Proficiency in the below tools will be preferred
• Expert in one or more programming languages such as Java, J2EE, Spring, etc.
• Proficiency with Java, Java Beans, Java Servlets, and JavaScript.
• Sound knowledge of Linux and Shell scripting
• Sound knowledge in DevOps tools such as Jenkins, Kubernetes, Docker/Ansible and CI / CD deployment
• Knowledge on Code repository such as Git and Github
• Knowledge on Code release management tools
• Cloud Applications (with Single Sign-On)

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Job title: Associate Director Sales – Enterprise Product Support Services
Location: Chennai / Bangalore / Hyderabad
Experience:  10+  years

Summary:

You’re eyeing the most resilient, fastest growing, and most awarded technology consulting services provider in the industry! With a strong growth rate and numerous recognitions under the belt, Movate is setting the stage for transformation and adapting for tomorrow. You’ll take charge of hunting new business accounts for our B2B Support / Enterprise Product Support Services. If you have passion for hunting and are a dynamic people leader who understands the bigger picture and can balance strategic vision and thought leadership with execution excellence, this is the role for you.

Roles and Responsibilities:

• Meet / exceed revenue targets through recognised revenue from new logos acquired and through active pipeline management.
• Build high performance teams, improve organizational efficiencies, build scalable business processes to exceed goals
• Contribute to and execute Go-to-Market strategy for Movate
• Identify and implement comprehensive business development and sales strategies by leveraging Movate service offerings.
• Manage end-to-end sales cycle responsibility for customer acquisition and stakeholder management and will be responsible for supporting the strategy and execution of Movate growth
• Create a defined set of target accounts across desired industry verticals. Develop and execute a pursuit strategy for them.
• Target industry verticals include but are not limited to technology (across sectors), retail, ecommerce, fintech, hospitality, travel, mobility, and marketplace apps
• Ability to be consultative through the sales process and work from the ground up on solutions to close deals.
• Provide competitive intelligence on pursuits and leverage collective strength of the organization to present winning solutions to the client.
• Provide market feedback to the executive management team and identify opportunities that enhance our business and revenue.
• Manage opportunities across the entire sales cycle including qualification, pitching, presenting, manage proactive proposals / RFPs, and closing deals with internal support groups (Pre-sales, Marketing, Inside-sales, delivery, and operations)
• Use internal sales tracking tools diligently to maintain full record of all sales activity and generate reports for stakeholders providing visibility to the sales pipeline.
• Present entire portfolio of Movate solution offerings and capabilities to customers clearly articulating our value proposition and differentiators with right alignment with Solution Architects (as needed).
• Identify potential strategic partners, alliances and relationships that will increase the deployment of Movate solutions and services within current clients.

Required and Desired Skills:

• At least10+ years of relevant sales experience, from Enterprise Product Support Services background
• Minimum 5 years of latest experience in US focused sales.
• A seasoned hunter, skilled at generating their own leads through cold calling, research, networking, industry relationships and partners.
• Experience in selling B2B support / Enterprise Product Support services across the customer lifecycle
• Experience in managing a team of hunters who would be performing similar roles across a pre-designated set of target accounts
• A self-starter with a passion for New Logo Sales and Business Development.
• Strong understanding of market trends and ability to create end-to-end, multifaceted, go-to market strategy for service line.
• Ability to represent company in external forums, conferences, analyst / advisor meetings, panels, etc.
• Develop and optimize a sales pipeline, manage pursuit strategies focused on senior executives to deliver new client wins
• Previous executive level consultative sales experience, specifically working with C suite executives to negotiate and close deals.
• Highly skilled and proven track record of sales negotiation and executive leadership relationships
• Track record of meeting and/or over-achieving sales revenue targets
• Negotiate pricing and contracts. Meet and exceed quota standards.