Careers at Movate – Poland

Job title: Senior Recruiter
Work Location: 1600 Eberhardt Rd Temple, TX 76504
Experience: Previous customer support experience 
No of Positions: 2

Job description:

• Movate is a part of global information and communication technology company. We strongly believe our people are the reason for our success.

Summary/Objective:

• In this role, you will work with internal managers, candidates, new hires and be an integral member of the Recruitment Team.
• There is heavy interaction with HR, Payroll, Finance, production work centers, and worldwide corporate entities.

Essential Functions:

• Manage the full cycle administration of the applicant process form screening to offer acceptance
• Screening, processing, communicating with candidates, scheduling interviews, background checks, verbal/formal offers, etc.
• Build relationships with candidates and hiring managers
• Data entry/professional administrative work experience
• Excellent written and verbal communication skills
• Strong attention to detail and impeccable follow-through
• Excellent organizational and time management skills
• Desire to communicate to and set clear job expectations for candidates

Other Functions:

• Scan candidate evaluation documents for electronic storage and dispose of originals.
• Identify and track non-selected candidates for future consideration.
• Coordinate third-party recruitment appointments.

Work Environment/Physical Demands:

• Placing multiple telephone calls, prolonged typing, scanning, and copying sessions.
• Prolonged sitting at a desk in a supportive office chair.
• Typing updates to open requisitions.
• Working in an office environment and maintaining normal business hours.[i]

Required Education/Experience and Competencies:

• HS/GED required, AA or BA desired.
• Prior experience in a recruiting admin or coordinating role
• Ability to learn and adapt quickly.
• Competitive drive and ambitious “whatever it takes” attitude
• Ability to thrive in a fast-paced environment.
• Superior written, verbal and interpersonal communication skills are required.
• Proficiency in MS Office Suite, especially MS Word; being comfortable with MS Excel, PowerPoint, and Outlook is required.
• Email message management using electronic files with consistent rules.
• Capable of general office machines and, electronic and paper filing systems.
• Must be able to exercise personal judgment in the execution of duties.
• Flexible to occasionally work aggressive schedules during peak demand.
• Other office administrative duties as assigned.

 

Job title: IT Manager
Work location: Costa Rica
Total work experience: 6-12 years
Relevant experience: 5-6 years
Education qualification: Any Graduate / Diploma Engineer

Roles and Responsibilities:

• Candidate must work as SPOC for all IT requirements and support for the CR location.  Supervise team and delegate the daily/weekly/monthly work
• Conducting team meetings and review deliverables
• SLA Measurement, Reporting & Adherence
• Periodic evolution of SLA metrics and Audits
• Participate in all  IT audits for the location and assist business and Infosec team
• Provide technical resolution to L1 team in case any support is needed
• Provide Deskside support for 3 offices in CR and address all issues within SLA
• Experience in desktop engineering including Imaging, packaging, software distribution etc
• IT Inventory management, update in Asset tool for all assets movement
• Ability to interact with Site Leader and other business stake holders during project ramp up, participate in discussion with business and client if required
• Regular connect with key users / senior users and take continuous feedback and do continuous service improvment and users experience
• Measure Endpoint Compliance &  achieve desired target as per company’s IT guidelines
• Ability to drive and manage IT operations at locations with minimum involvement of leadership team
• Coordinate with all backened IT team, client IT team for any outage or major IT issue for business or projects

Required Skills & Desired Skills

• 5-6 years relevant work experience and IT Manager
• Good knowledge on IT Infrastructure like Active Directory, DNS, DHCP, Proxy, Patch Management, Remote software Deployment tool, LAN, WAN, Wifi, Azure etc
• Strong knowledge and experience in managing End users Computing, IT Helpdesk, IT Service Desk Ticketing Tool
• Understand key matrics and define KRA for team and measure team’s performance
• Good understanding on VPN, Antivirus, Palo Alto XDR, Bit Locker, DLP etc
• Basic understanding on Azure, MFA, Azure AD, Exchange online
• Good troubleshooting skills on networking related troubleshooting from endpoint side, slow performance of systems etc.
• Must be good in Stake holders management
• Must have excellent communication skills
• Accountability & End to end ownership to deliver the support on time
• Must track CSAT & DSAT and take necessary actions to improve Users Experience
• Must have experience to manage IT operation for 1000+ end users and knowledge on BPO IT operations would be an added advantage
• Knowledge on SLA, OLA, ITIL processes
• Excellent Team management skills

Job title: Trainer
Designation: Specialist
Work Location: Chennai
Experience:  5-7 years
Education Qualification: Any Graduation Degree
No of openings: 5+ Openings

Summary:

• We’re looking for a Trainer who is passionate about teaching others and helping them to succeed.
• The ideal candidate will have experience working in a call center environment and be able to effectively train others on the various systems and processes used.
• If you have a strong desire to help others learn and grow, then we want to hear from you!

Trainer Duties:

• Provide training and instruction to customer service representatives to ensure successful performance of job duties
• Develop online and in-person course curriculum for all job functions.
• Provide feedback to managers on the performance of staff members.
• Train new employees or retrain experienced staff members.
• Maintain a training program schedule and calendar.
• Provide training to new and additional locations as needed.
• Obtain or participate in continuing education to enhance technical knowledge
• Develop and implement new training programs as needed.

Responsibilities:

• Provide accurate and timely training and support to new staff to ensure successful implementation of key call center processes and policies
• Coordinate with senior-level call center members to ensure proper usage of consumables and schedule staffing according to call volume
• Update and maintain material inventory
• Perform other duties as required by supervisor

Required Skills & Desired Skills

• Any Degree (Graduation mandatory)
• 1+ years’ call centre training experience
• Ability to train all levels of customer service representative.
• Strong interpersonal, communication, and presentation skills.
• Ability to train with presentations, videos, and hands-on exercise

Job title: Technical Support Agent
Work Location: UL/Terra Campus
Experience: Previous customer service experience (6 months) desirable in a technical background.
Education Qualification: High school Diploma is a must, CCNA modules are a plus

Roles and Responsibilities:

• Ticket support
• Customer support
• L1 Technical troubleshooting

Required Skills & Desired Skills:

• High school Diploma is a must, studies in a technical field is a plus
• Previous customer service experience (6 months) desirable in a technical background
• Technical studies or background
• B2+ or higher English level
• CCNA modules are a plus

Job title: L2 Sr. Technical Support – GoLang
Work Location: Hyderabad
Experience: 6-8 Years
Education Qualification: Any Degree
No of openings: 6-7

Roles and Responsibilities:

• Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
• Coordinate and work with client Engineering team / Tool owners.
• Ability to perform project planning and scheduling, manage tasks and coordinate project resources to meet objectives and timelines
• Ability to work with business and technology subject matter experts to assess requirements, define scope, create estimates, and produce project charters
• Good understanding of SDLC and agile methodologies is a pre-requisite
• Define strategies to provide world class support to end-users’ queries
• Logical thinking and problem-solving skills along with an ability to collaborate
• Act as the point of contact for escalations and handle them as per the escalation procedures documented
• Take responsibility to coach, train and help team members to meet the skills required to do the job
• Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
• Participation in ad-hoc and recurring meetings
• Should be able to manage a team and handle cross functional communications
• Shifts: 24*5 (Rotational Monthly)

Required Skills:

• Graduate and above in any field
• 6+ years of experience in application development framework and DevOps
• Good interpersonal, communication (English – verbal and written) and presentation skills
• Able to analyze the data, make data-driven decisions and should have an eye for detail
• Proficiency in the below tools will be preferred
• Expert in one or more programming languages such as Java, J2EE, Spring, etc.
• Proficiency with Java, Java Beans, Java Servlets, and JavaScript.
• Sound knowledge of Linux and Shell scripting
• Sound knowledge in DevOps tools such as Jenkins, Kubernetes, Docker/Ansible and CI / CD deployment
• Knowledge on Code repository such as Git and Github
• Knowledge on Code release management tools
• Cloud Applications (with Single Sign-On)
• Good knowledge on GCP / Azure / AWS
• Knowledge of architecture frameworks, and design principles; ability to decipher & manage technology, performance engineering.

Technical Skillsets

• Go Lang Experience Minimum 5 Yrs
• Extensive experience in tools like Ansible, Jenkins, Docker, Kubernetes, GIT/Github and build tools like Maven
• Experience in branching, tagging and maintaining the version across the environments working on Source code management tool using Git Scripting in Python and PowerShell
• Hands-on experience in AWS services like EC2, ECS, ELB, EBS, S3, VPC, IAM, SQS, RDS, Lambda, Code commit, code build etc.
• Configuring production ready CI CD setup
• Having good exposure in Jenkins for CI (Continuous Integration)
• Configure the Kubernetes cluster and worked on multiple Nodes and pods
• Experience in writing Ansible-Playbooks and apply to the yml scripts
• Creating the Docker images and Docker containers
• Good knowledge in the databases MySQL
• Hands on exp in Webservices like Apace and Tomcat etc

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Job title: L2 Mid Technical Support – Java/Python
Work Location: Hyderabad
Experience: 4-6 Years
No of openings: 6-7

Roles and Responsibilities:

• Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
• Coordinate and work with client Engineering team / Tool owners.
• Good understanding of SDLC and agile methodologies is a pre-requisite
• Define strategies to provide world class support to end-users’ queries
• Logical thinking and problem-solving skills along with an ability to collaborate
• Act as the point of contact for escalations and handle them as per the escalation procedures documented
• Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
• Participation in ad-hoc and recurring meetings
• Shifts: 24*5 (Rotational Monthly)

Required Skills:

• Graduate and above in any field
• 5+ years of experience in application development framework and DevOps
• Good interpersonal, communication (English – verbal and written) and presentation skills
• Able to analyze the data, make data-driven decisions and should have an eye for detail
• Proficiency in the below tools will be preferred
• Dev Ops – Release Management, Puppet, Chef, Jenkins.

Good to have:

• Knowledge on Code repository such as Git and Github
• Knowledge on Code release management tools
• Cloud Applications (with Single Sign-On)
• Knowledge of architecture frameworks, and design principles; ability to decipher & manage technology, performance engineering.

Technical Skillsets

• DevOps
• Having good exposure in Jenkins for CI (Continuous Integration)
• Having good exposure to Release Management, Puppet, Chef.

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Job title: Technology Evangelist/Technical Evangelist (Networking) – Specialist

Work Location: Chennai

Technology Domain: Firewall & Security

Experience: 4-6 years

Roles & Responsibilities

1) Conduct Technology training for Engineers on the production floor

2) Administer Skill gap assessment and conduct refresher technology training for L1/ L2 engineers

3) Develop lab scenarios & case studies for both Level1 & Level 2 support

4) Simulate complex scenarios in the lab and provide break fix solutions

5) Proactively develop content on new technologies and offer the training through Classroom / Online Portal/ Blended

6) Periodically upgrade Knowledge & Skills on new/ emerging technologies and get certified as per the business requirement

7) Track, Measure, document and Report effectiveness of training programs delivered (Feedback, Conversion %, Learning Curve etc..)

8) Should be flexible to travel within India / abroad for delivering training as per the business need

Skill Set:

• Knowledge of TAC environment, log analysis, Packet analysis, Packet walk through scenarios
• Hands-on experience on Networking Devices
• Excellent communication and presentation skills

Networking Technology  (Common across all)

• OSI, Ethernet Frame, MTU, ARP,GARP, Proxy ARP, RARP, ICMP,IP v4/ v6, Fragmentation,  VLSM/CIDR. TCP (3 Way Handshake), MSS,  UDP, FTP- Active vs Passive, TFTP DHCP, DNS, SNMP, QoS, Syslog, Wireshark Packet Capturing & Analysis
• Utilities: Ping, Traceroute, Nslookup, Netstat

Firewall & Security

Firewall, NAT, ALG, IPSEC/VPN, Troubleshooting IPSec -VPN , SSL- VPN, Site-to-Site VPN ,Remote Access VPN, Unified Threat Management, Network Attacks/Threats,

Mitigation techniques, Vulnerability assessment ADS, Cryptography,PKI, RADIUS, AAA, EAP, TACACS ,SAML, SSO High Availability ( Active-Active, Active –Passive)

End Point Security, Certificate Server, Cloud Security , SIEM, UTM, Web Proxy Content Filtering

Industry Certification : Added Advantage

Experience in TAC / TechSupport is an added advantage

• OSI, Ethernet Frame, MTU, ARP,GARP, Proxy ARP, RARP, ICMP,IP v4/ v6, Fragmentation,  VLSM/CIDR. TCP (3 Way Handshake), MSS,  UDP, FTP- Active vs Passive, TFTP DHCP, DNS, SNMP, QoS, Syslog, Wireshark Packet Capturing & Analysis
• Utilities: Ping, Traceroute, Nslookup, Netstat

Firewall & Security

Firewall, NAT, ALG, IPSEC/VPN, Troubleshooting IPSec -VPN , SSL- VPN, Site-to-Site VPN ,Remote Access VPN, Unified Threat Management, Network Attacks/Threats

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Job title: Retail Agent (Bilingual)
Education Qualification: High School Diploma
Experience: Minimum 3 Months
No of openings: 100+
Walk-in Date : July 31st 2024
Walk-in Time : 9.00 AM – 3.00 PM
Walk-in Location : Alajuela, Costa Rica

Roles and Responsibilities:

• 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system.
• 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
• 20%- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled
• 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
• 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
• 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills:

• Proficiency English Level >B2+                                                                                                                  
• Active listening
• Attention to detail
• Empathy
• Critical thinking
• Speed to solution

Position Title: Inside Sales – Team Lead

Location: Taguig City, Philippines

Experience: 7 – 10 years

Job Description:

• Key task will be to focus on managing end to end Inside Sales/Lead Gen operations
• The Specialists will be mapped to a specific GEO / Vertical of Movate and will focus on selling / setting meetings for the Sales persons with influencer / decision maker of the Potential Prospect (Client)
• The Inside Sales Specialist role is a Customer-facing role (C-level, Directors, and VPs) over phone and other channels.
• The Inside Sales specialist should have experience of selling services and solutions in any market.
• The Inside Sales specialists should be aware of IT/BPO technologies and the typical contact center challenges that CXO’s have to deal with.
• The Inside Sales specialist is expected to articulate Movate’s Services/Solutions, messaging and positioning to the target customers and help sales in winning new business and achieve personal KRA’s set.

Primary Job Functions:

• Research and develop database of qualified prospects aligned to organization’s strategy and launch personalized outreaches to engage with them
• Prospect, develop, up-sell, cross-sell and generate new business opportunities for Movate in the assigned accounts / territory.
• Maintain a consistent and accurate sales lead pipeline.
• Work as the overlay techno-commercial expert
• Nurture a potential prospect over a period of time and build credibility for them to accept a meeting with sales.
• Ability to use CRM to manage opportunities and leads.

Desired Skills & Experience:

• SELF-STARTER, HUNTING skills are a MUST
• 7 – 10 years of experience of BPO Inside sales in any market or Customer Service in Global environment
• Good written and oral communication skills.
• Passionate about generating demand and building relationships with prospects
• Active in social networking, especially LinkedIn
• Good in Team Handling

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Position Title: Senior Director/ Director Finance

Location: Taguig City, Philippines

Experience: 8-10 years of financial work experience in Philippines

Summary:

Philippines Finance manager will be playing a key role in the Leadership team while leading Philippines Finance function. This role will provide financial and operational leadership, working closely with the business leaders across the country, focusing on strategic growth of Movate’s business in Philippines. This includes driving commercial growth, operating performance as well as key initiatives while ensuring tight controls on accounting & compliance. This role reports to the Controller.

Roles and Responsibilities:

• Partner with the Philippines Leadership Team and CFO to execute on the business strategy, focusing on commercial finance & cost management.
• Liaise as required with the customers and channel partners on operational maters
• Lead commercial intensity and instill “daily” rigor (eg Orders and sales pacing) by providing management with timely, complete and accurate financial information for business decision-making process.
• Proactively identify process improvements and engage stakeholders to develop actions to reduce business costs, improve profitability and liquidity
• Work closely with local statutory authorities to ensure 100% compliance
• Lead Philippines finance function by providing mentoring and coaching to the team; provide oversight to Controllership, Tax, as well as Shared Services to enable smooth closing process. Support internal and external financial audits as required.

Required Qualifications:

• CPA or any equivalent degree in Finance, or Business Administration and minimum of 8-10 years of financial work experience in Philippines
• Experience working in global business environment with sound understanding of global process and transactional flows
• Experience leading in a matrixed environment, leading team members balancing execution through others with inclusiveness, leveraging expertise, clear thinking, imagination, and external focus.
• Lean mindset, seeking to improve, automate and digitize
• Demonstrated experience and understanding of Accounting Principles and Controllership.

Desired Characteristics

• Strong analytical skills: able to clearly link financial results to operational performance drivers, generate alternatives and drive positive change
• Clear thinking/problem solving successfully led cross-functional projects/process improvement within operations/finance function involving process improvement; able to quickly grasp new ideas

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Job title: Quality Assurance Analyst – Customer Support
Designation: Associate / Senior Associate
Work Location: Chennai
Experience:  2-5 years
Education Qualification: Any Graduation Degree
No of openings: 5+ Openings

Roles and Responsibilities:                                                                                        

• Monitor calls to ensure the process is followed as per guidelines.
• Quality check product knowledge, policies, and procedures
• Improves customer satisfaction and call quality by monitoring agents and providing feedback via one-on-one and group coaching sessions.
• Must have demonstrated strong organizational, time-management, and written and oral communication skills.
• Participates in Joint call monitoring with client, facilitates internal and external calibration sessions.
• Coordinate with Team lead, Trainers on the calibration of service processes.
• Create quality reports for supervisors and management on individual agents to suggest actions for improvement.
• Meet with Team Lead, Supervisors and Trainers on actions plan. Build reporting on Project level trends, scoring, and based on ad hoc requests
• Provides focused quality audits and performance feedback to team leaders/supervisors and managers for assigned teams within the timeframe guidelines.
• Act as a key stakeholder will keep management informed on all critical situations.
• Documenting quality issues, performance measures and quality improvements for management review.
• Models and shares best practices with team members with ability to receive feedback and act when appropriate.

Required Skills and Desired Skills

• 2-5 years relevant work experience
• Requires interpersonal skills with the ability to work with both management and staff employees.
• Previous Quality Assurance experience preferred.
• Currently meeting or exceeding KPI’s
• Previous experience in a Customer Service organization and call center required. Possess analytical skills and can read and interpret data.
• Excel and Power Point experience preferred. Able to handle multiple tasks while working independently and collaborate with tact and diplomacy

Job title: Team Leader – Customer Support
Work Location: Chennai
Experience:  5- 7 years
Education Qualification: Any Graduation Degree
No of openings: 5+ Openings

Roles and Responsibilities:                                                                                        

• Responsible to handle a 15-to-20-member team, Voice process (International) transactions to the best of customer’s satisfaction.
• Drive the team to meet goals on all KRA/KPI and SLA’s.
• Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meets goals set by the project.

Required Skills & Desired Skills                                                                                 

• 5-7 Years relevant work experience
• Should be a team player
• Ability to handle a team with individual ownership
• Should be patient enough to handle any kind of queries.
• Good understanding of computers.
• Should have Basic knowledge on computer hardware peripherals, Operation Systems,
• Excellent Communication Skill.
• Enthusiasm and strong self-motivation & self-reliance.
• Time management skills, with a high degree of flexibility at work place.

Job title: Technical Support Engineer GERMAN
Work Location: Mauritius
Qualification: High School Diploma
No of openings: 7

Roles and Responsibilities:

• Provide support through Voice, Chat, Email & remote assistance (universal agent)
• Provide WOW customer experience
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Ability to follow processes, meet and exceed KPIs
• Identify and escalate priority issues
• Case/Ticket documentation

• Adhering to standard operating procedures required by the process and organization
• Awareness of relevant service levels

Required Skills:

• Excellent verbal and written communication skills
• Good listening skills
• Problem analysis and Problem solving
• Customer service orientation
• Quick learner

Job title: Technical Trainer – Professional Services
Work Location: Mauritius
Qualification: Bachelor’s Degree
Experience : 3+ years of experience
No of openings: 1

Roles and Responsibilities:

• Dual role – 70% training delivery and 30% professional services deployment projects
• Design, develop and maintain training curriculum for varying technical audiences. This includes updating curriculum and materials as new features are introduced. Help to create Stories and
• Use Cases to frame and elaborate the course learning goals in the context of real-world applications.
• Design, develop and maintain presentation content, quizzes, certification exam questions and a
• job-task analysis for training courses.
• Design, develop and maintain lab exercises and guides to give students hands-on experience in
• training labs and provide supporting material for post-training reference.
• Continue to develop the project Certification curriculum and process.
• Support field trainers to ensure engaging delivery of courseware to students
• Self-manage your projects with a high organization, report on updates, be accountable and keep
• your team abreast of project status.
• Develop strong working relationships with subject matter experts (inside or outside the company)
• to validate course design and content.
• Train trainers. Deliver beta courses as part of honing a course. You may occasionally co-teach a
• class with a new training partner as they ramp-up.
• Lead the Partner and End Customer training efforts to satisfy training demands.
• Continuous use of Customer Satisfaction metrics and to gain and apply feedback from students,
• trainers, and SEs from all training activities.
• Present the project cloud security assessments to Customer
• Create and deliver detailed and professional level documentation
• Understand System integration with SSO, AD, Proxies, Cloud API’s, VM’s & Firewalls
• Create evaluation test plans and implement DLP solutions

Required Skills:

• 3+ years of experience as a Professional Services Consultant with a proven track record and
• demonstrable skills at presenting technical information at the business executive level or at the
• architect level
• Excellent knowledge and experience with network security technologies including but not limited
• to: CASB, Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO, DLP, and Encryption.
• Working knowledge of HTTP(S), DNS and Layers 4-7.
• Experience in leading live and remote training sessions, preferably to a distributed audience.
• Experience writing clear step-by-step instructions to meet well-defined objectives
• Project management skills, including clear communications, to keep your team apprised of status
• and to get help when you need it
• Bachelor’s degree

Job title: Professional Services Engineer
Work Location: Mauritius
Qualification: Bachelor’s Degree
Experience : 5+ years of experience
No of openings: 1

Roles and Responsibilities:

• Understand the customer requirements and deliverables and create solution design deliverables
• Present the project cloud security proposed solutions to the Customer
• Create and deliver detailed and professional level documentation
• Understand System integration with SSO, AD, Virtual Machines, containers
• Understand Web Proxies, Cloud API’s, Firewalls, VPN & DLP solutions
• Create evaluation test plans
• Self Project Manage and deliver services on-time
• Create knowledge documentation and deliver hands-on knowledge transfer sessions to the Customer
• Working closely with customers and their Technical Team

Required Skills:

• 5+ years of experience as a Professional Services Consultant with a proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level
• Excellent knowledge and prior experience implementing network security technologies including but not limited to: Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO, DLP and Encryption gateways
• Demonstrable experience with systems installation, configuration and administration UNIX/Linux and Windows-based systems (prior Active Directory/LDAP experience desirable), MDM, Cloud APIs, strong Networking concepts
• Data Encryption technologies
• SIEM, Load Balancing Technologies
• Network and Security Architecture Experience
• Scripting Language (Python, bash)
• Data compliance regulations understanding: GDPR, HIPAA, PCI, PII, ITAR, GLBA, SOX, etc.
• Experience with working with Fortune 500 companies
• Travel required up to 33%.