Join Our Team

Job title:  Report Analyst
Work Location: (East Gate Business Center, Masinag, Antipolo)
Experience:  2-3 Years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

• Ability to work independently and closely with the assigned campaigns.
• Responsible for generating and publishing reports with utmost accuracy by enhancing the value of data and information assets used to drive the statistics on the required parameters.
• Interpreting data and analyzing results using statistical techniques.

Required Skills & Desired Skills:

• At least 3+ years of BPO experience.
• Strong proficiency in Excel,
• Experience with visualization and dashboarding tools like PowerBI, Looker, Tableau.
• Flexible with extending shifts when needed.
• Strong modeling, communication (verbal, written, presentation) skills.

Job title:  Real-Time Analyst
Work Location: (East Gate Business Center, Masinag, Antipolo)
Experience:  2-3 Years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

• Strong quantitative and technical aptitude.
• Detail-oriented, with a high emphasis on quality/quantity balance.
• Able to interact and negotiate with all levels of management.

Required Skills & Desired Skills:

• 2-3 Years as a Real-Time Analyst
• Excel, Reports, Queue Management
• Willing to work in rotational shifts
• Ability to work independently – time management skills.
• Flexibility and adaptability required.

Job title:  Customer Service Representative 
Work Location: Bonifacio Global City (BGC) in Taguig City
Experience:  6months -1 Year
Education Qualification: High School Diploma
No of openings: 100+ Openings
Walk-in Interview: Every Monday – Wednesday
Walk-in Date: 9.30 AM to 3.00 PM

Roles and Responsibilities:

• Manage large amounts of incoming phone calls, Emails and/or Chats
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Required and Desired skills:

• 6-12 months of proven customer support experience or experience as a Client Service Representative
• High school diploma
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Job title:  Technical Lead 
Work Location: Chennai
Experience:  10-15 years
Education Qualification: Any Graduation Degree
No of openings: 4

Roles and Responsibilities:

• Perform code reviews and refactoring discussions with multiple domains and delivery teams to ensure high-quality deliverables.
• Conducting feasibility studies to ensure the product is up to date with the latest technologies.
• Root Cause Analysis: Cracking the code on the toughest bugs by diving deep to find the true root cause and identifying permanent fixes based on your analysis.
• Take initiative and be responsible for the technical solution.
• Develop tools and applications by producing clean, efficient code.
• Capability to learn new technologies quickly, stay up to date on the latest industry technology trends and techniques.

Required Skills & Desired Skills:

• 10+ Years IT Experience with 5+ Years’ experience in developing web applications with heavy usage of JavaScript.
• Expert in Frontend, Middleware design, development & implementation with experience in Angular, Node Express, and related technologies.
• In-depth knowledge of the RESTful API design.
• Solid understanding of JavaScript & Typescript.
• Strong understanding of UI frameworks/languages such as Angular.
• Hands-on experience in designing, implementing, and optimizing database schemas using RDBMS, with a focus on MySQL or Postgres.
• Proficient in writing complex SQL queries, stored procedures, and triggers.
• Solid coding skills with the ability to guide teams through massive refactoring exercises and improve coding standards across large codebases.
• Experience developing cloud software services and an understanding of design for scalability, performance, security, and reliability.
• Expert in JavaScript/ES6, building Responsive, high performing, heavy-traffic web applications using JS Frameworks (Angular, etc.) and third-party libraries.
• Experience with unit-test driven approach to development.

Job title:  Senior ELK Developer
Work Location: Chennai
Experience:  6-12 years
Education Qualification: Any Graduation Degree
No of openings: 3

Roles and Responsibilities:

• Implementing solutions that includes technologies such as Node.JS, Redis, PostgreSQL
• Experience developing complex data ingestion, analysis, and visualization pipelines from
• disparate data sources in varying formats.
• Strong understanding of Elasticsearch index configuration options.
• Elasticsearch work requires refactoring involving search engine understanding
• Enable API based data consumption from Elasticsearch to external applications
• Write efficient queries to extract data from Elasticsearch as a possible payload for visualization in an external dashboard.
• Build reports using APIs that leverage Elasticsearch
• Design and develop data ingestion scripts to load data into Elasticsearch from disparate custom data sources.
• Design and develop data-quality improvement methods and scripts to address the
• completeness, currency, accuracy and availability of the data.

Required Skills & Desired Skills:

• Overall IT Experience: 6+ Years: Mandatory – 6+ Years
• Candidate must have strong knowledge in ES and work Independently.
• 4+ years of experience working with large and varying data sets, applying qualitative and quantitative analysis to interpret the data.
• 2+ years of hands-on experience with good working knowledge of advanced search
• queries and features using ELK stack (Elastic Search, Logstash, Kibana) is mandatory.