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Job title: L2 Mid Technical Support – Java/Python
Work Location: Hyderabad
Experience: 4-6 Years
No of openings: 6-7

Roles and Responsibilities:

• Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
• Coordinate and work with client Engineering team / Tool owners.
• Good understanding of SDLC and agile methodologies is a pre-requisite
• Define strategies to provide world class support to end-users’ queries
• Logical thinking and problem-solving skills along with an ability to collaborate
• Act as the point of contact for escalations and handle them as per the escalation procedures documented
• Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
• Participation in ad-hoc and recurring meetings
• Shifts: 24*5 (Rotational Monthly)

Required Skills:

• Graduate and above in any field
• 5+ years of experience in application development framework and DevOps
• Good interpersonal, communication (English – verbal and written) and presentation skills
• Able to analyze the data, make data-driven decisions and should have an eye for detail
• Proficiency in the below tools will be preferred
• Dev Ops – Release Management, Puppet, Chef, Jenkins.

Good to have:

• Knowledge on Code repository such as Git and Github
• Knowledge on Code release management tools
• Cloud Applications (with Single Sign-On)
• Knowledge of architecture frameworks, and design principles; ability to decipher & manage technology, performance engineering.

Technical Skillsets

• DevOps
• Having good exposure in Jenkins for CI (Continuous Integration)
• Having good exposure to Release Management, Puppet, Chef.

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Job title: Technology Evangelist/Technical Evangelist (Networking) – Specialist

Work Location: Chennai

Technology Domain: Firewall & Security

Experience: 4-6 years

Roles & Responsibilities

1) Conduct Technology training for Engineers on the production floor

2) Administer Skill gap assessment and conduct refresher technology training for L1/ L2 engineers

3) Develop lab scenarios & case studies for both Level1 & Level 2 support

4) Simulate complex scenarios in the lab and provide break fix solutions

5) Proactively develop content on new technologies and offer the training through Classroom / Online Portal/ Blended

6) Periodically upgrade Knowledge & Skills on new/ emerging technologies and get certified as per the business requirement

7) Track, Measure, document and Report effectiveness of training programs delivered (Feedback, Conversion %, Learning Curve etc..)

8) Should be flexible to travel within India / abroad for delivering training as per the business need

Skill Set:

• Knowledge of TAC environment, log analysis, Packet analysis, Packet walk through scenarios
• Hands-on experience on Networking Devices
• Excellent communication and presentation skills

Networking Technology  (Common across all)

• OSI, Ethernet Frame, MTU, ARP,GARP, Proxy ARP, RARP, ICMP,IP v4/ v6, Fragmentation,  VLSM/CIDR. TCP (3 Way Handshake), MSS,  UDP, FTP- Active vs Passive, TFTP DHCP, DNS, SNMP, QoS, Syslog, Wireshark Packet Capturing & Analysis
• Utilities: Ping, Traceroute, Nslookup, Netstat

Firewall & Security

Firewall, NAT, ALG, IPSEC/VPN, Troubleshooting IPSec -VPN , SSL- VPN, Site-to-Site VPN ,Remote Access VPN, Unified Threat Management, Network Attacks/Threats,

Mitigation techniques, Vulnerability assessment ADS, Cryptography,PKI, RADIUS, AAA, EAP, TACACS ,SAML, SSO High Availability ( Active-Active, Active –Passive)

End Point Security, Certificate Server, Cloud Security , SIEM, UTM, Web Proxy Content Filtering

Industry Certification : Added Advantage

Experience in TAC / TechSupport is an added advantage

• OSI, Ethernet Frame, MTU, ARP,GARP, Proxy ARP, RARP, ICMP,IP v4/ v6, Fragmentation,  VLSM/CIDR. TCP (3 Way Handshake), MSS,  UDP, FTP- Active vs Passive, TFTP DHCP, DNS, SNMP, QoS, Syslog, Wireshark Packet Capturing & Analysis
• Utilities: Ping, Traceroute, Nslookup, Netstat

Firewall & Security

Firewall, NAT, ALG, IPSEC/VPN, Troubleshooting IPSec -VPN , SSL- VPN, Site-to-Site VPN ,Remote Access VPN, Unified Threat Management, Network Attacks/Threats

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Job title: Retail Agent (Bilingual)
Education Qualification: High School Diploma
Experience: Minimum 3 Months
No of openings: 100+
Walk-in Date : July 31st 2024
Walk-in Time : 9.00 AM – 3.00 PM
Walk-in Location : Alajuela, Costa Rica

Roles and Responsibilities:

• 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system.
• 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
• 20%- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled
• 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
• 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
• 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills:

• Proficiency English Level >B2+                                                                                                                  
• Active listening
• Attention to detail
• Empathy
• Critical thinking
• Speed to solution

Position Title: Inside Sales – Team Lead

Location: Taguig City, Philippines

Experience: 7 – 10 years

Job Description:

• Key task will be to focus on managing end to end Inside Sales/Lead Gen operations
• The Specialists will be mapped to a specific GEO / Vertical of Movate and will focus on selling / setting meetings for the Sales persons with influencer / decision maker of the Potential Prospect (Client)
• The Inside Sales Specialist role is a Customer-facing role (C-level, Directors, and VPs) over phone and other channels.
• The Inside Sales specialist should have experience of selling services and solutions in any market.
• The Inside Sales specialists should be aware of IT/BPO technologies and the typical contact center challenges that CXO’s have to deal with.
• The Inside Sales specialist is expected to articulate Movate’s Services/Solutions, messaging and positioning to the target customers and help sales in winning new business and achieve personal KRA’s set.

Primary Job Functions:

• Research and develop database of qualified prospects aligned to organization’s strategy and launch personalized outreaches to engage with them
• Prospect, develop, up-sell, cross-sell and generate new business opportunities for Movate in the assigned accounts / territory.
• Maintain a consistent and accurate sales lead pipeline.
• Work as the overlay techno-commercial expert
• Nurture a potential prospect over a period of time and build credibility for them to accept a meeting with sales.
• Ability to use CRM to manage opportunities and leads.

Desired Skills & Experience:

• SELF-STARTER, HUNTING skills are a MUST
• 7 – 10 years of experience of BPO Inside sales in any market or Customer Service in Global environment
• Good written and oral communication skills.
• Passionate about generating demand and building relationships with prospects
• Active in social networking, especially LinkedIn
• Good in Team Handling

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Position Title: Senior Director/ Director Finance

Location: Taguig City, Philippines

Experience: 8-10 years of financial work experience in Philippines

Summary:

Philippines Finance manager will be playing a key role in the Leadership team while leading Philippines Finance function. This role will provide financial and operational leadership, working closely with the business leaders across the country, focusing on strategic growth of Movate’s business in Philippines. This includes driving commercial growth, operating performance as well as key initiatives while ensuring tight controls on accounting & compliance. This role reports to the Controller.

Roles and Responsibilities:

• Partner with the Philippines Leadership Team and CFO to execute on the business strategy, focusing on commercial finance & cost management.
• Liaise as required with the customers and channel partners on operational maters
• Lead commercial intensity and instill “daily” rigor (eg Orders and sales pacing) by providing management with timely, complete and accurate financial information for business decision-making process.
• Proactively identify process improvements and engage stakeholders to develop actions to reduce business costs, improve profitability and liquidity
• Work closely with local statutory authorities to ensure 100% compliance
• Lead Philippines finance function by providing mentoring and coaching to the team; provide oversight to Controllership, Tax, as well as Shared Services to enable smooth closing process. Support internal and external financial audits as required.

Required Qualifications:

• CPA or any equivalent degree in Finance, or Business Administration and minimum of 8-10 years of financial work experience in Philippines
• Experience working in global business environment with sound understanding of global process and transactional flows
• Experience leading in a matrixed environment, leading team members balancing execution through others with inclusiveness, leveraging expertise, clear thinking, imagination, and external focus.
• Lean mindset, seeking to improve, automate and digitize
• Demonstrated experience and understanding of Accounting Principles and Controllership.

Desired Characteristics

• Strong analytical skills: able to clearly link financial results to operational performance drivers, generate alternatives and drive positive change
• Clear thinking/problem solving successfully led cross-functional projects/process improvement within operations/finance function involving process improvement; able to quickly grasp new ideas

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