Join Our Team

Job title: Trilingual Player Support (German+English+Spanish)

Work Location: TerraCampus, Tres Rios

Qualification: High School Diploma

Experience: Minimum 1 years of relevant experience

No of openings: 6+ Openings

Roles and Responsibilities:

• Clarify player requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
• Review attentively to player needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
• Greet players in a courteous, friendly, and professional manner, using agreed-upon procedures.
• Answer player questions related to websites, products, processes, and benefits.
• Maintain broad knowledge of client products and/or services.
• Manage chat, emails, and messenger effectively with proper grammar and enunciation.
• Process refunds as needed.

Required Skills:

• Proficiency in German Level >B2+                                                                                                                  
• Proficiency in English Level >B2+                                                                                                                  
• Gaming experience is mandatory
• De-escalate issues as necessary
• Understand player needs (read attentively, respond appropriately)
• Problem-solving
• Patience and willingness to help
• Strong customer service orientation and disposition
• Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern
• Multi-task

• Attention to detail
• Empathy
• Critical thinking
• Speed to solution

Job title: Trilingual Technical Support (French+English+Spanish)

Work Location: TerraCampus, Tres Rios

Qualification: High School Diploma

Experience: Minimum 1 years of relevant experience

No of openings: 2

Roles and Responsibilities:

• Resolve technical issues related to the project platform and different products.
• Complete detailed tickets and reports of the technical assistance provided, steps taken, and resolution of cases.
• Report to the assigned team lead.
• Maintain a good work ethic, as well as be transparent all the time.
• Provide outstanding customer service to our partners.

Required Skills:

• Proficiency in French Level >B2+                                                                                                                  
• Proficiency in English Level >B2+                                                                                                                  
• Basic computing and hardware knowledge and internet software.
• Basic networking knowledge. (Preferred).
• Customer Service and call center experience. (Preferred).
• Level 1 technical support experience (Preferred, at least one year).
• Sills to work in teams.

Job title: Customer Care Specialist
Work Location: Colombia
Experience: 6 months +
Education Qualification: High School
No of openings: 12

Roles and Responsibilities:

• Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
• Documents details of customer interaction into system.
• Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
• Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.

Required and Desired Skills:

• Advanced English
• Team building and learning.
• At least 6 months of experience in Customer Service
• Great communication skills and interpersonal skills
• Good analytical and problem solving skills

Job title: Technical Support Engineer

Work Location: Dalian, China

Experience: Minimum 1.5 years

Qualification: Bachelor’s degree in computer science, Engineering or equivalent

No of openings: 1

Roles and Responsibilities:

• Handles first level calls/cases from SL3/SL4 customers

• Case ownership, documentation and management

• Customer Management, Setting right expectation, Situation handling

• Driving case progression as per the SLA

• Utilizing tools and systems

• Working with relevant groups in the client organization (SE, Support Manager, L3) for case

progression and updates

• Backlog Management and meet the expectation set with customers

• Work on pending cases(backlogs) and drive towards closure

• Periodic follow up as per SLA defined by the client

• Process, Queue Adherence and SLA awareness

• Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.)

• Knowledge Base Article Creation when there is an opportunity for it

• To contribute knowledge base and the knowledge sharing forum

• Improving customer experience and Building relationship

• Completing ACE and PCNSE certification within 120 days of go-live

Qualifications & Experiences::

• Bachelor’s degree in computer science, Engineering or equivalent or demonstrated skill

and/or related industry experience

• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP,

FTP, TFTP).

• Experience in VLANS, Tagging – IEEE 802.1q, 802.3ad, 802.1d, 802.1w.

• Experience in IPSEC VPN/SSL-VPN/NAT/GRE/

• Experience on routing protocols – RIP V1/V2, OSPF, and BGP

• Knowledge on Authentication Protocols like TACAS/RADIUS/802.1x

• Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWALL, NetScreen, Juniper

SRX will be an advantage.

• Experience on troubleshooting tools like Sniffer, Ethereal, and Wireshark.

• CCNA, CCNP, Checkpoint Certification, CCSP certifications will be an added advantage.

• Knowledge of DHCP.

Language:

• Fluent English ability & Korean ability

Job title: Vice President of Solutions – Sales
Location: USA
Experience: 15+ years of experience

Summary:

• The VP – Solutions will bring extraordinary focus and expertise in designing, implementing, and scaling dynamic solutions focused on client-centricity, growth, and well-being.
• The candidate should be a dynamic people leader who understands the bigger picture and can balance strategic vision and thought leadership with execution excellence.
• The ability to create solutions that highlight core operational expertise in B2C support combined with cutting-edge digital solutions that solve needs across the customer lifecycle/journey is critical to the success of this role.
• Being able to listen to customer problems and craft solutions spontaneously, by considering capability, industry trends, and examples of similar engagements and/or solutions is essential.

Roles and Responsibilities:

• Responsible to partner with sales and account management to drive relationship elevation and business growth by presenting Movate solutions, services offerings and capabilities to clients clearly articulating our value proposition, differentiators, and ROI.
• Work closely with cross-functional teams from solutions, bid management, innovation labs, operations, and other functional stakeholders (recruitment, quality, training, etc.) to build customer specific solutions.
• Contribute to and execute Go-to-Market strategy.
• Identify potential strategic partners, alliances and relationships that will increase the deployment of Movate solutions and services within current/new clients.
• Provide support to the sales team in executing the complete sales process for existing and new customers from deal capture through close, demonstrating successful client analysis, qualification and presentation, and proposal of solutions.
• Ability to be consultative through the sales process and work from the ground up on solutions to close deals.
• Establish strong relationships and credibility with clients.
• Build high performance teams, improve organizational efficiencies, build scalable business processes and infrastructure.
• Provide competitive intelligence on pursuits and leverage collective strength of the organization to present winning solutions to the client.
• Provide market feedback to the executive management team and identify opportunities that enhance our solutions, business, and revenue.

Required Skills:

• 15+ years of work experience, with experience in solutions, operations, or relationship management selling B2C support services, preferably in the technology domain (not a requirement, will be an advantage)
• Strong internal and external client and stakeholder facing skills with excellent communication, negotiation, and solution skills.
• Develop and drive analytics solutions, digital transformation, deploy automation led solutions, and service improvements to deliver value added services to the clients with the primary focus of driving a better customer experience and ROI.
• Experience with socializing and presenting solutions, analysis, proposals, and strategies to organizational leaders.
• Strong analytical and problem-solving skills; ability to analyze data, understand trends and develop solutions for action based on the analysis.
• Ability to conduct thorough research to understand customers stated and non-stated needs and build cohesive solutions across suite of solutions that could cut across multiple delivery verticals.
• Work with stakeholders across multiple buying centers (Operations, IT, Procurement, Marketing, etc.) in the client organization to garner support for the proposed solution.
• Strong track record of cross-functional leadership, general management capabilities.
• Strong business acumen and the ability to successfully navigate and influence strong personalities within a complex business environment.
• Ability to pay attention to detail while handling multiple, simultaneous projects. Excellent communication and facilitation skills, proven track record of building strong relationships with stakeholders.
• Data driven with a keen eye for detail – proactive identification of failure points/risks and develop action/mitigation plans.
• Ownership & accountable – for the team performance (SLAs and KPIs).
• Previous senior level consultative sales experience, specifically working with C level executives to negotiate and close deals.