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Job title: Senior Recruiter
Work Location: 1600 Eberhardt Rd Temple, TX 76504
Experience: Previous customer support experience 
No of Positions: 2

Job description:

• Movate is a part of global information and communication technology company. We strongly believe our people are the reason for our success.

Summary/Objective:

• In this role, you will work with internal managers, candidates, new hires and be an integral member of the Recruitment Team.
• There is heavy interaction with HR, Payroll, Finance, production work centers, and worldwide corporate entities.

Essential Functions:

• Manage the full cycle administration of the applicant process form screening to offer acceptance
• Screening, processing, communicating with candidates, scheduling interviews, background checks, verbal/formal offers, etc.
• Build relationships with candidates and hiring managers
• Data entry/professional administrative work experience
• Excellent written and verbal communication skills
• Strong attention to detail and impeccable follow-through
• Excellent organizational and time management skills
• Desire to communicate to and set clear job expectations for candidates

Other Functions:

• Scan candidate evaluation documents for electronic storage and dispose of originals.
• Identify and track non-selected candidates for future consideration.
• Coordinate third-party recruitment appointments.

Work Environment/Physical Demands:

• Placing multiple telephone calls, prolonged typing, scanning, and copying sessions.
• Prolonged sitting at a desk in a supportive office chair.
• Typing updates to open requisitions.
• Working in an office environment and maintaining normal business hours.[i]

Required Education/Experience and Competencies:

• HS/GED required, AA or BA desired.
• Prior experience in a recruiting admin or coordinating role
• Ability to learn and adapt quickly.
• Competitive drive and ambitious “whatever it takes” attitude
• Ability to thrive in a fast-paced environment.
• Superior written, verbal and interpersonal communication skills are required.
• Proficiency in MS Office Suite, especially MS Word; being comfortable with MS Excel, PowerPoint, and Outlook is required.
• Email message management using electronic files with consistent rules.
• Capable of general office machines and, electronic and paper filing systems.
• Must be able to exercise personal judgment in the execution of duties.
• Flexible to occasionally work aggressive schedules during peak demand.
• Other office administrative duties as assigned.

Job title: IT Manager
Work location: Costa Rica
Total work experience: 6-12 years
Relevant experience: 5-6 years
Education qualification: Any Graduate / Diploma Engineer

Roles and Responsibilities:

• Candidate must work as SPOC for all IT requirements and support for the CR location.  Supervise team and delegate the daily/weekly/monthly work
• Conducting team meetings and review deliverables
• SLA Measurement, Reporting & Adherence
• Periodic evolution of SLA metrics and Audits
• Participate in all  IT audits for the location and assist business and Infosec team
• Provide technical resolution to L1 team in case any support is needed
• Provide Deskside support for 3 offices in CR and address all issues within SLA
• Experience in desktop engineering including Imaging, packaging, software distribution etc
• IT Inventory management, update in Asset tool for all assets movement
• Ability to interact with Site Leader and other business stake holders during project ramp up, participate in discussion with business and client if required
• Regular connect with key users / senior users and take continuous feedback and do continuous service improvment and users experience
• Measure Endpoint Compliance &  achieve desired target as per company’s IT guidelines
• Ability to drive and manage IT operations at locations with minimum involvement of leadership team
• Coordinate with all backened IT team, client IT team for any outage or major IT issue for business or projects

Required Skills & Desired Skills

• 5-6 years relevant work experience and IT Manager
• Good knowledge on IT Infrastructure like Active Directory, DNS, DHCP, Proxy, Patch Management, Remote software Deployment tool, LAN, WAN, Wifi, Azure etc
• Strong knowledge and experience in managing End users Computing, IT Helpdesk, IT Service Desk Ticketing Tool
• Understand key matrics and define KRA for team and measure team’s performance
• Good understanding on VPN, Antivirus, Palo Alto XDR, Bit Locker, DLP etc
• Basic understanding on Azure, MFA, Azure AD, Exchange online
• Good troubleshooting skills on networking related troubleshooting from endpoint side, slow performance of systems etc.
• Must be good in Stake holders management
• Must have excellent communication skills
• Accountability & End to end ownership to deliver the support on time
• Must track CSAT & DSAT and take necessary actions to improve Users Experience
• Must have experience to manage IT operation for 1000+ end users and knowledge on BPO IT operations would be an added advantage
• Knowledge on SLA, OLA, ITIL processes
• Excellent Team management skills

Job title: Trainer
Designation: Specialist
Work Location: Chennai
Experience:  5-7 years
Education Qualification: Any Graduation Degree
No of openings: 5+ Openings

Summary:

• We’re looking for a Trainer who is passionate about teaching others and helping them to succeed.
• The ideal candidate will have experience working in a call center environment and be able to effectively train others on the various systems and processes used.
• If you have a strong desire to help others learn and grow, then we want to hear from you!

Trainer Duties:

• Provide training and instruction to customer service representatives to ensure successful performance of job duties
• Develop online and in-person course curriculum for all job functions.
• Provide feedback to managers on the performance of staff members.
• Train new employees or retrain experienced staff members.
• Maintain a training program schedule and calendar.
• Provide training to new and additional locations as needed.
• Obtain or participate in continuing education to enhance technical knowledge
• Develop and implement new training programs as needed.

Responsibilities:

• Provide accurate and timely training and support to new staff to ensure successful implementation of key call center processes and policies
• Coordinate with senior-level call center members to ensure proper usage of consumables and schedule staffing according to call volume
• Update and maintain material inventory
• Perform other duties as required by supervisor

Required Skills & Desired Skills

• Any Degree (Graduation mandatory)
• 1+ years’ call centre training experience
• Ability to train all levels of customer service representative.
• Strong interpersonal, communication, and presentation skills.
• Ability to train with presentations, videos, and hands-on exercise

Job title: Technical Support Agent
Work Location: UL/Terra Campus
Experience: Previous customer service experience (6 months) desirable in a technical background.
Education Qualification: High school Diploma is a must, CCNA modules are a plus

Roles and Responsibilities:

• Ticket support
• Customer support
• L1 Technical troubleshooting

Required Skills & Desired Skills:

• High school Diploma is a must, studies in a technical field is a plus
• Previous customer service experience (6 months) desirable in a technical background
• Technical studies or background
• B2+ or higher English level
• CCNA modules are a plus

Job title: L2 Sr. Technical Support – GoLang
Work Location: Hyderabad
Experience: 6-8 Years
Education Qualification: Any Degree
No of openings: 6-7

Roles and Responsibilities:

• Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
• Coordinate and work with client Engineering team / Tool owners.
• Ability to perform project planning and scheduling, manage tasks and coordinate project resources to meet objectives and timelines
• Ability to work with business and technology subject matter experts to assess requirements, define scope, create estimates, and produce project charters
• Good understanding of SDLC and agile methodologies is a pre-requisite
• Define strategies to provide world class support to end-users’ queries
• Logical thinking and problem-solving skills along with an ability to collaborate
• Act as the point of contact for escalations and handle them as per the escalation procedures documented
• Take responsibility to coach, train and help team members to meet the skills required to do the job
• Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
• Participation in ad-hoc and recurring meetings
• Should be able to manage a team and handle cross functional communications
• Shifts: 24*5 (Rotational Monthly)

Required Skills:

• Graduate and above in any field
• 6+ years of experience in application development framework and DevOps
• Good interpersonal, communication (English – verbal and written) and presentation skills
• Able to analyze the data, make data-driven decisions and should have an eye for detail
• Proficiency in the below tools will be preferred
• Expert in one or more programming languages such as Java, J2EE, Spring, etc.
• Proficiency with Java, Java Beans, Java Servlets, and JavaScript.
• Sound knowledge of Linux and Shell scripting
• Sound knowledge in DevOps tools such as Jenkins, Kubernetes, Docker/Ansible and CI / CD deployment
• Knowledge on Code repository such as Git and Github
• Knowledge on Code release management tools
• Cloud Applications (with Single Sign-On)
• Good knowledge on GCP / Azure / AWS
• Knowledge of architecture frameworks, and design principles; ability to decipher & manage technology, performance engineering.

Technical Skillsets

• Go Lang Experience Minimum 5 Yrs
• Extensive experience in tools like Ansible, Jenkins, Docker, Kubernetes, GIT/Github and build tools like Maven
• Experience in branching, tagging and maintaining the version across the environments working on Source code management tool using Git Scripting in Python and PowerShell
• Hands-on experience in AWS services like EC2, ECS, ELB, EBS, S3, VPC, IAM, SQS, RDS, Lambda, Code commit, code build etc.
• Configuring production ready CI CD setup
• Having good exposure in Jenkins for CI (Continuous Integration)
• Configure the Kubernetes cluster and worked on multiple Nodes and pods
• Experience in writing Ansible-Playbooks and apply to the yml scripts
• Creating the Docker images and Docker containers
• Good knowledge in the databases MySQL
• Hands on exp in Webservices like Apace and Tomcat etc

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