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Job title: Senior Data Engineer
Work Location: Chennai
Experience:  6-12 years
Education Qualification: Any Graduation Degree
No of openings: 5

Roles and Responsibilities:

• Adhere to estimates for completing the features/user stories.
• Develop unit testing of code components.
• Write well designed, testable, scalable and efficient code by following software development best practices.
• Collaborate and communicate effectively with other stakeholders.
• Participate in the Agile / SCRUM development process, sizing work items and completing sprint tasks
• Create technical documentation for reference and reporting.

Required Skills & Desired Skills:

• Mandatory skills (8+ Years of experience in Data engineering with 5+ Years on Python is Mandatory)
• The person should be strong in Python
• Hands-on and working knowledge in Python
• Having good knowledge of RDBMS any SQL

Job title: Senior Database Developer
Work Location: Chennai
Experience:  6-12 years
Education Qualification: Any Graduation Degree
No of openings: 6

Roles and Responsibilities:

• Conduct SQL objects code review & Performance tuning.
• work on Microsoft SQL and MYSQL DB.
• Strong knowledge in RDBMS and NoSQL Concept with strong logical thinking and solutions.
• Expert in transaction databases (OLTP) and ACID property, handling large scale application databases.
• Consult application developer to provide suggestion / SQL’s / PGSQL’s on DB with best solutions.

Required Skills & Desired Skills:

• Strong development knowledge in DB Design & development with 6+ Years’ to 10 Years experience (Postgres DB) – Mandatory
• Strong hands on writing complex PGSQL, procedure and Functions & prevent blocking and Deadlocks
• Conduct SQL objects code review & Performance tuning( Mandatory )
• Having hands on Microsoft SQL and MYSQL DB is an advantage.
• Strong knowledge in RDBMS and NoSQL Concept with strong logical thinking and solutions (Highly required)
• Expert in transaction databases (OLTP) and ACID property with handling large scale application databases(Mandatory)
• Consult application developer to provide suggestion

Job title: Technical Support Engineer
Work Location: Chennai
Experience:  1- 5 years
Education Qualification: Any Graduation Degree
No of openings: 30+ Openings

Roles and Responsibilities:                                                                                        

• Responsible for handling customer queries/issues through Voice and or Non-Voice (International) transactions to the best of customer satisfaction.
• Necessary documentation of calls.
• Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meeting goals set by the project.

Required Skills & Desired Skills                                                                                 

• 1-5 Years relevant work experience
• Excellent communication skills.
• Graduation is mandatory,
• Flexible to work in US Shifts (Rotational Night Shifts)

Document to carry:

• Updated CV
• Academic qualifications documents

Job title : Customer Care Specialist
Work Location: 3rd floor, Building #1, Ultra Lag, Lagunilla, Heredia.
Experience: More than 6 months of Call Center experience
Education Qualification: High School Completion

Role and Responsibilities

• Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
• Documents details of customer interaction into system.
• Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
• Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
• Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
• Meets or exceeds various performance requirements, including but not limited to
• Customer service skills,
• Accuracy, schedule adherence,
• Speed to resolution
• Partners with escalation group to obtain addition support.

Required Skills & Desired Skills     

• Proficiency English Level >B2+                                          
• 6 months  experience in a role responsible for customer satisfaction- Success operating independently and navigating competing priorities in a constantly changing
• environment
• Strong communication, organizational, and influencing skills

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Job title: Technical Support Executive
Location : Taguig, Philippines
Experience: Min 1 year in the BPO industry (H/W or S/W support)

Roles and Responsibilities:

• Required to troubleshoot POS devices
• Will support drive-through machinery like speakers, microphones, headsets, etc.
• B2C and B2B Inbound and outbound transactions via Phone (85%) and E-mail (15%)

Required Skills:

• With at least 1 year of hardware and software support experience in the BPO industry
• With experience using CRM tools and remote desktop
• With experience in using computer operating systems
• Customer/client-facing experience is a must
• Excellent verbal and written communication skills
• Experience in ISP Support
• Experience with Point of Sale is an advantage
• Experience in international center.
• Willing to work on site
• Amenable to work in night shifts and shifting schedules

Work Set-Up:

• Work on site for the training and Nesting
• Hybrid once in production
• Must be amenable to work on mid-shift and night shift

Work Location:

• Asian Century Center in BGC, Taguig, Philippines